Administrative Assistant (Dispatch)

Arapahoe Fire•Wheat Ridge, CO

5d•Onsite

About The Position

Arapahoe Fire Protection, a leading fire protection company founded in 1989, is seeking a Scheduling Administrative Assistant for its Wheat Ridge, CO location. This is an opportunity to join a family-owned company that values its employees and is looking for future leaders. The role is crucial in ensuring outstanding professional service to customers by acting as a conduit for the technician team, allowing them to focus on job delivery and customer experience. The ideal candidate will handle client interactions, track and resolve requests, manage multiple communication channels (email, phone, TEAMS, online portals), and utilize electronic filing systems. A key responsibility includes scheduling internally with technicians and externally with clients for inspections and service. The role also involves identifying process changes for optimal efficiency and contributing to team efforts.

Requirements

Strong organizational and follow-up skills.
1-2 years + administrative, dispatch, scheduling experience, or relevant experience.
Ability to communicate effectively via telephone, email, and text.
Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure.
Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.
A personality that is energetic, pro-active, approachable and friendly, and professional.
A “team player” attitude.
Background demonstrating extraordinary work ethic, dependability, and reliability.
History of building trust and maintaining confidentiality.
A willingness to learn.
High school diploma or equivalent.
Proficient use of Outlook, Word, Excel and TEAMS.

Responsibilities

Works closely with company owners, managers and technicians to provide its customers with outstanding professional service.
Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.
Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.
Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.
Utilizes electronic filing systems for internal documentation and client deliverables.
Scheduling internally with technicians and externally with clients for inspections and service.
Contributes to team effort by accomplishing and achieving results.
Identifies change in processes and the optimal application to promote efficiency.