Administrative Assistant - Customer Success

ComPsych Corporation•Chicago, IL

20h•Remote

About The Position

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Their GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. The company is seeking an experienced administrative assistant who will support a Customer Success team to meet customer needs as well as achieve departmental and company-wide goals. In this fast-paced role, the assistant will provide clients with the necessary information and materials tailored to their specific needs, coordinate departmental activities including organizing customer health fairs, and assist with special projects as required.

Requirements

2+ years of administrative work experience required
High School degree required
Strong proficiency in Microsoft Excel, Word, and Power Point
Self-starter with ability to multi-task and work autonomously
Excellent organizational and project management skills
Effective interpersonal and communication skills

Nice To Haves

2+ years of relevant work experience supporting a Customer Success/Account Management Team preferred
Bachelor’s degree in related field, preferred

Responsibilities

Provide comprehensive administrative support to the Customer Success Team
Act as liaison between Customer Success, customers, and other internal departments when handling requests and inquiries
Coordinate, schedule, and organize meetings and arrange travel accommodations and logistics, as needed
Submit and reconcile expense reports accurately and in a timely manner
Prepare agendas and take detailed, accurate meeting minutes for standing and ad-hoc meetings
Draft, edit, and distribute emails, correspondence, memos, letters, and other communications
Create and support the development of data visuals, presentations, and communication materials as requested
Print, prepare, and organize materials for meetings and presentations
Deliver clear, concise, and professional communications across teams
Listen attentively during meetings and discussions and ask clarifying questions to ensure accurate documentation
Perform data entry and maintain records using Microsoft Excel, Microsoft OneNote, and other business applications
Coordinate Health Fairs for our customers across the United States
Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
Coordinate customer materials requests & efficiently control all inventory of materials
Establish and build strong working relationships with other team members
Responsible for filing, data entry, shipping, and special projects as requested
Performs other duties as assigned.