Administrative Assistant / Customer Service Bilingual (English-Spanish)

Pratum Companies•Newark, NJ

1d•Onsite

About The Position

Pratum Companies is looking for an Admin for an affordable housing Tax Credit property which requires all tenants to meet certain income requirements. The ideal candidate will have understanding customer service and be bilingual in English/Spanish. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.

Requirements

Bilingual -English/Spanish is required
Must have a minimum of five (5) years of customer service, marketing or Leasing experience
Have the ability to multi-task within time constraints
Must have excellent attention to detail and ability to work independently
Proficient in Word, Excel, Outlook, Property Management Software and Internet literate

Nice To Haves

Rental experience is a plus.

Responsibilities

Handling all aspects of leasing apartments, including greeting prospective residents, following up with prospects, touring the community, processing applications, preparing leases and closing the sale
Provide superior customer service
Update unit availability/waitlist
Understanding the community and its amenities, rents, and specials - as well as those of the community’s competitors
Conduct off-site marketing and assist in preparing marketing surveys
Screen all incoming residents by objective qualification standards
Achieve an acceptable leasing closing ratio
Maintain activity reports by recording traffic daily
Assist with resident programs and retention
Assist with coordination of and participate in resident functions
Processing Recertifications
Perform all other duties assigned by the Assistant Manager/Community Manager