Bilingual (English/Spanish) Administrative Assistant
About The Position
Kanner & Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Customer Service Representative to join our team in Houston, TX. The Administrative Assistant at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction. Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.
Requirements
- Full-time, 8:00 am to 5:00 pm, M-F.
- High school/GED diploma required.
- Bilingual English/Spanish required.
- Proven customer service and communication skills, with a preference for previous experience in a legal or medical office setting.
- Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
- High attention to detail with the capability to scan, index, and manage documents accurately.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software as needed.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Nice To Haves
- Previous experience in a legal or medical office setting.
Responsibilities
- Serve as the first point of contact for clients, providing initial consultation and guiding them through the process of retaining our services.
- Manage all aspects of client cases from initiation to resolution, including maintaining communication with all involved parties and ensuring all necessary steps are taken to advance the case.
- Handle the filing and processing of claims, ensuring accuracy, and timeliness to expedite case resolution and achieve client satisfaction.
- Act as a liaison between clients, medical providers, and internal teams to ensure clear and effective communication throughout the case management process.
- Collect, organize, and manage client and case documentation to support legal processes and client records management.
- Perform other related duties as assigned.
Benefits
- Competitive Wage
- Paid Time Off, Holiday, Bereavement, and Sick Time
- 401K Retirement Savings Plan with Firm match
- Group Medical/Dental/Vision Plans
- Employer-Covered Supplemental Benefits
- Voluntary Supplemental Benefits
- Annual Performance Reviews
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
