Administrative Assistant-Concierge

PACS

4d•$21 - $23•Onsite

About The Position

The Administrative Assistant-Concierge is the first impression manager for our memory care community! Balancing both hospitality and business office duties, this position provides administrative and clerical support for the community and the Executive Director. A successful candidate will have experience in customer service and administrative processes, providing excellent care for our residents, their families, and our guests. A compassion towards those who are experiencing memory deficit is a plus. As a full-time position, this is 40-hours per week, Monday-Friday, with a wage of $21.00-23.00 per hour and full-time benefits with PACS!

Requirements

Must possess, as a minimum, a high school diploma or GED.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency in Microsoft Suite products, clerical functions and multi-line phone system.

Nice To Haves

Previous administrative or Concierge experience preferred.
Compassion towards those who are experiencing memory deficit is a plus.

Responsibilities

Obtain deposits for new move ins.
Assist with managing resident trust, including printing, and distributing monthly statements.
May attend stand-up meetings at the request of the Executive Director.
Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
Generates monthly billing statements, including AR/AP reports and duties.
Undertake collection activity for bad debts.
Additional business office duties as assigned.
Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
Answer telephone calls and take messages or forward calls.
Check visitors in and direct or escort them to specific destinations.
Inform other employees of visitors’ arrivals and cancellations.
Maintain visitor sign-in log.
Handle incoming and outgoing mail
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the concierge area.
Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.
Maintain the confidentiality of all resident care information including protected health information.
Report known or suspected incidents of unauthorized disclosure of such information.
Perform other duties as assigned.