Administrative Assistant - Clinical for Division of Nephrology

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

23d•Onsite

About The Position

The Administrative Assistant provides administrative and clinical coordination support to providers, clinical staff, patients, and families to ensure the efficient operation of the Division of Nephrology. This role is crucial for maintaining the smooth functioning of the division by managing appointments, patient records, and communication between various stakeholders.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent communication skills, written and verbal.
Ability to prioritize projects and strong problem-solving skills.
Demonstrated attention to detail, accuracy, and discretion.
Ability to provide a high level of quality customer service to patients/families, employees, leaders, and external vendors.

Nice To Haves

A minimum of two years general office or administrative experience preferred.
Hospital or physician office experience preferred.

Responsibilities

Schedules appointments and procedures for clinical staff, including outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
Procures or disseminates medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
Manages lists of patients in need of services, via work queues or other methods, in partnership with central scheduling and registration teams.
Serves as a liaison between patients, families, and the clinical team, assisting families in navigating the Lurie system.
Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
Performs other functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program