Administrative Assistant - Center for Grief and Loss

Stella Maris • Lutherville, MD

8h • Onsite

About The Position

Stella Maris continues to be a leader in providing compassionate inpatient hospice, offering comprehensive services including clinical expertise, counseling services, and spiritual support for patients and their families.

Seeking organized, administrative professional with exceptional customer service and communication experience to provide general office support and administrative services for the Center of Grief and Loss, and to coordinate the implementation of bereavement services.

Requirements

• High School diploma or equivalent required
• 4 years administrative experience required
• Strong communication and organization skills required
• Customer service experience required

Nice To Haves

• Experience/degree in psychology, sociology, social work or communications preferred

Responsibilities

• Serves as first point of contact for all counseling center inquiries and completes intakes for all individuals requesting counseling services.
• Answers incoming calls and emails, responds accordingly in a timely and professional manner. Relays critical information to counselors and counseling interns to ensure compassionate care to all clients.
• Coordinates and performs all administrative functions in support of departmental programs, including support groups, camps and community talks.
• Provides administrative support for bereavement camps (day/evening), including coordinating camper applications and communications.
• Manages TCC website and all departmental communications related to programs and services. Designs and produces program materials and flyers.
• Orders office supplies and equipment as needed.
• Processes money received from clients and prepares deposit for business office. Processes all invoices for signature by director.
• Assures that each hospice family is contacted according to bereavement risk score referrals and assigns bereavement phone calls to volunteers and interns.
• Manages client database and maintains accurate hospice bereavement records according to department protocols and state and federal requirements.
• Provides supervision to clerical volunteers.
• Prepares reports for QAPI meetings and annual State Hospice Survey.
• Answers phone calls and greets guests and visitors. Supervises the clerical and cleaning volunteers. Enters repair orders and follow up to ensure completion.

Benefits

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “Catch Up” provision
• Competitive health, prescription, vision and dental benefits
• Discounts on auto & home insurance and Verizon plans
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED