Administrative Assistant - Audiology

Wisconsin ENT • Appleton, WI

3d • Onsite

About The Position

Ear, Nose & Throat Specialists of Wisconsin is looking for an Audiology Administrative Assistant to join their team. This role is ideal for someone who enjoys a blend of patient interaction, healthcare administration, insurance coordination, technology, and problem-solving. The position is crucial for ensuring the smooth operation of the Audiology department and facilitating timely, well-coordinated patient care.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a healthcare, clinic, or administrative support setting.
• Strong communication, organization, and computer skills.

Nice To Haves

• Experience with insurance verification, prior authorizations, EMRs, Audiology, ENT, or hearing healthcare.

Responsibilities

• Completing hearing aid prior authorizations and insurance benefit verification.
• Managing Audiology referrals and coordinating with referring offices.
• Ordering and tracking hearing aids and coordinating repairs, warranties, and returns.
• Managing hearing aid drop-offs, walk-ins, and patient questions.
• Assisting patients with basic hearing aid technology, including Bluetooth connectivity.
• Monitoring Audiology schedules, preparing charts, and managing appointment recalls.
• Maintaining accurate patient documentation and Audiology records.
• Managing hearing aid and supply inventory, ordering, shipping, and receiving.

Benefits

• Generous PTO that begins accruing immediately
• Schedule flexibility
• Individual and family healthcare benefits
• Education allowance
• 401(k) retirement plan, including year-end profit sharing
• Company-paid short- and long-term disability benefits
• Holiday pay, including a personal floating holiday
• On-the-job training and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED