Administrative Assistant / Assistant Project Manager

Mr. Level•North Ridgeville, OH

7d•Onsite

About The Position

We are looking for an organized, dependable Administrative Assistant to work directly alongside our Project Manager and Chief Operating Officer. This is a fast-paced position that supports our production department by coordinating installation schedules, communicating with customers, and helping keep our operations running smoothly. This is not a front desk or receptionist position. Instead, you'll become an essential part of our operations team, ensuring our production crews stay scheduled efficiently while providing outstanding customer service.

Requirements

Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Outstanding attention to detail.
Good problem-solving skills and common sense.
Comfortable working in a fast-paced environment with changing priorities.
Ability to remain calm and professional while handling scheduling changes and customer concerns.
Strong computer skills, including Google Workspace (Google Sheets and Google Docs) or Microsoft Excel.
Ability to quickly learn new software.

Nice To Haves

Previous administrative or office support experience.
Scheduling or dispatching experience.
Construction or field service industry experience is a plus.
Bilingual (English/Spanish) is a plus but not required.

Responsibilities

Coordinate installation schedules with customers.
Schedule and adjust production crew schedules.
Answer incoming scheduling-related phone calls.
Communicate with customers by phone, text message, and email regarding appointments and scheduling updates.
Monitor and respond to scheduling-related text messages.
Maintain accurate customer notes and document all customer interactions.
Verify that production paperwork is complete and accurate before processing.
Maintain Google Sheets, Google Docs, and other production records.
Assist with the company's transition from paper documentation to digital records.
Work closely with the Project Manager and Chief Operating Officer to support daily operations.
Suggest workflow improvements and process enhancements when appropriate.
Occasionally run local errands using a company vehicle when needed.
Perform other administrative duties as assigned.