Administrative Assistant, Advising & Transfer Center

Bucks County Community College•Newtown, PA

2d•Onsite

About The Position

This full-time position provides administrative support, reception, and office management for the Advising & Transfer Center. The position serves as a key point of contact for all matters related to information about or connection with the services provided. The position provides information and first-line problem resolution for prospective, new/returning, and current students. Duties include reception, scheduling events, project work, front-line departmental support via in-person, phone, and email, organization of electronic and print resources, and office records.

Requirements

Associate degree and 3 years of related work experience.
Experience working in a customer service environment.
Working knowledge of Microsoft Office, including Outlook and Excel.
Interpersonal and communication skills, including listening and explaining clearly, in person, by phone, and via email.
Ability to evaluate the nature of student requests and propose solutions.
Ability to multitask and prioritize in a complex environment with ongoing interruptions.
Ability to work both independently and as part of a team.
Applicants must be permitted to legally work in the United States without employer sponsorship.

Responsibilities

Provide front desk reception, information, and first-line problem resolution for prospective, new/returning, and current students.
Connect students with resources across the College in person, by e-mail, and by phone.
Perform office management functions, including scheduling appointments and classroom presentations.
Maintain up-to-date printed materials for the office to distribute to students and guests.
Support the Directors of Advising and Transfer by handling processes related to room reservations, meeting set-ups, email requests, requisitions, appointment scheduling, event planning, budget records, staffing forms, duplication, as well as internal and external messaging.
Support Transfer Services in preparation for events. That may include ordering materials, catering, and supplies.
Serve as a point of contact for student workers working in the Center.
Participate in College and team meetings as related to Academic and Student Affairs customer service and department operations.
Other duties as assigned.