Administrative Assistant Academics

Bryant & Stratton College Careers•Buffalo, NY

5d•Onsite

About The Position

The Student Services Assistant performs a wide range of complex and confidential administrative and clerical support duties independently. The role requires strong communication, interpersonal, and customer-service skills, including providing information to a broad range of internal and external contacts. In addition to clerical support, the Administrative Assistant supports the Student Services department with the student enrollment process, prepares student records, and helps the College achieve retention and enrollment goals. This is a market position based at the Buffalo campus, with some workdays at the Amherst and SouthTowns campuses. The position is eligible for overtime. The College offers a benefits package that includes competitive salaries, medical, dental, and vision insurance, generous paid time off, a 401(k), and company-paid college tuition for associates and their families. Bryant & Stratton College is also a Public Service Loan Forgiveness eligible employer.

Requirements

Associate’s degree.
Two to three years of experience in an administrative role.
Ability to learn curriculum requirements, course content, and prerequisites for each degree program offered.
Internet savvy and able to use multiple browsers.
Ability to work effectively as part of a team to meet campus goals.
Familiarity with Microsoft Office products, especially Excel.
Ability to work evenings and Saturdays.
Strong communication and interpersonal skills, customer-service ability, and ability to provide information to internal and external contacts.
Ability to maintain confidentiality and adhere to College policies and procedures.

Nice To Haves

Bachelor’s degree.
Two to three years of experience in higher education.

Responsibilities

Create and manage semester and yearly class schedules, including changes, accurately and on time.
Enter registration and scheduling data for new and continuing students.
Review new student files for compliance.
Gather and analyze information and complete materials required for administrative reports.
Assist with fulfillment of official Bryant & Stratton College transcript requests.
Evaluate transcripts to determine the number of transfer credits.
Provide customer service by reviewing, assessing, routing, answering, and monitoring follow-up actions for correspondence received by phone, mail, email, text, and chat.
Use technical applications, including Microsoft Office, database management, graphics, electronic calendars, Outlook, learning management systems, and other applications.
Perform other duties, responsibilities, and activities as assigned.