Administrative Assistant 4

State of Washington•King County – Burien, WA

2d•Onsite

About The Position

The Washington State Criminal Justice Training Commission (WSCJTC) is seeking a customer-service-focused administrative professional to join our Certification Bureau. This is an excellent opportunity for an experienced administrative professional who enjoys supporting leaders, developing staff, building strong working relationships, and contributing to work that serves both the agency and the public. The Certification Bureau consists of two divisions: Operations and Investigations. The Operations Division is responsible for granting, denying, suspending, or revoking certification of peace officers and corrections officers. The Investigations Division provides comprehensive and timely investigations of complaints where necessary, to ensure adherence to law and agency policy, strengthen the integrity and accountability of peace and corrections officers, and maintain public trust and confidence in the criminal justice system in this state. As the Administrative Assistant 4, you will provide administrative support to the Operations and Investigations Division Managers while supervising administrative staff within the Operations Division. In this role, you will help coordinate day-to-day administrative operations, support effective and responsive business processes, and provide leadership, guidance, and mentorship to staff. We are looking for someone who brings a strong commitment to customer service, communicates clearly and professionally both verbally and in writing, and builds positive working relationships with a wide range of internal and external partners. The ideal candidate will also be an organized and dependable leader who enjoys mentoring staff, improving administrative processes, balancing competing priorities, and helping a team succeed. At the WSCJTC, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. WSCJTC offers outstanding benefits, choice of state retirement programs including a defined benefit pension plan, advancement opportunities, and flexible/compressed work schedules.

Requirements

Four (4) years of administrative experience, including responsibilities such as composing business communications, coordinating office operations, establishing office procedures, making business travel arrangements, managing records, preparing reports, processing financial information, managing supervisors’ calendars/schedules, or tracking legislation.
One (1) year of this experience must be in a government office environment.
Two (2) years of supervisory experience.
An understanding/knowledge of current law enforcement and social justice climate.
Attention to detail with strong writing and speaking skills.
This includes demonstrated knowledge of proper English grammar, punctuation, correspondence, formatting, and proofreading as directed.
Self-directed, willing to take initiative, and demonstrate sound judgement.
Outstanding customer-oriented interpersonal skills.
Ability to multi-task, prioritize work for self and others, handle short deadlines, and work independently in a complex, fast-paced, and stressful environment.
Ability to effectively use a personal computer and applicable software (Microsoft Office Suite, which includes Outlook, Word, Excel, PowerPoint, Publisher, as well as Adobe) to successfully perform the position’s essential functions.
Must exhibit professionalism, be personable, and dedicated to following the WSCJTC’s vision, mission, and values.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.

Nice To Haves

Bachelor’s Degree with emphasis on criminal justice, paralegal studies, communication or political science.
Knowledge of current underserved communities and local cultures.
Previous administrative experience within state or local government agencies.
Ability to work successfully with a wide variety of people in a team environment.
Maintain highest standard of personal, professional, and ethical conduct and support the state’s goals for workforce diversity.
Ability to lift up to 20lbs on occasion to include use of hand truck and other potential supply carts with ability to bend, crouch, and reach.
Maintain a current driver’s license and insurance to operate state vehicles.
Ability to travel as necessary.

Responsibilities

Communicate with Division Managers to determine the needs of their program, then delegate work to the administrative staff to ensure timely and consistent completion.
Make recommendations for process improvements and streamlining duties.
Ensure administrative staff are properly trained regarding WSCTJC and certification policies, state law governing certification standards necessary to perform their job duties, and skills and competencies necessary to perform their job duties.
Evaluate performance, have crucial conversations, and as needed, update position descriptions and make staffing decisions.
Schedule calendar appointments, meetings, track projects, and draft/edit correspondence on behalf of the Division Managers.
Gather and track expenses to assist with the annual budget.
Notify stakeholders, officers, and complainants of administrative closures.
Provide administrative support to Certification Bureau staff as requested.
This includes vacation coverage for other administrative staff.