Administrative Assistant 4 - Parking and Transportation Services Department

University of Nevada Reno • Reno, NV

2d • Onsite

About The Position

The University of Nevada, Reno (UNR) is recruiting for an Administrative Assistant 4 for the Parking and Transportation Services Department. This position serves as the Front Office Manager for the Parking Services Department, overseeing the managerial functions of the office staff. The role provides administrative support to the Assistant Director and Director, manages daily front office operations, handles various financial processes, and assists customers with complex issues. This position also enforces campus parking policies and procedures tactfully and consistently.

Requirements

• Graduation from high school or equivalent education.
• Four (4) years of progressively responsible relevant work experience, including experience in one or more of the following areas: providing administrative/program support to professional staff and management; performing secretarial duties in support of a manager; coordinating communications between the manager, staff and program clientele; supervision of subordinate staff; researching information from internal and external sources.
• One (1) year of experience as an Administrative Assistant III in Nevada State service.
• An equivalent combination of education and experience.
• A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment.

Nice To Haves

• Strong supervisory skills and experience in customer service.
• Good written and verbal communication skills.
• Detail oriented, organized, efficient, reliable and possess the ability to follow directions.
• Experience handling and maintaining confidential information and communications.
• Proficient in Microsoft Office Suite.

Responsibilities

• Manage front office staff, including hiring, feedback, performance evaluations, training, managing time off requests, assigning tasks, ensuring task completion, and providing back-up support.
• Oversee daily front office operations, including daily cash drawer balancing and deposits, identifying and correcting discrepancies, coordinating annual permit purchases, configuring parking permits in the system, determining permit availability and eligibility, and coordinating permit distribution.
• Address customer concerns, complaints, and escalated issues promptly and professionally.
• Manage high-level front office financial transactions, such as citation void requests, investigating payment errors, and processing corrections and refunds for duplicate payments.
• Process P-card reconciliation for two department credit cards.
• Coordinate and oversee citation collections, including processing monthly citation notifications.
• Manage the payroll deduction permit process, including cancellations, exchanges, and refunds.
• Review delinquent payments, employee separation notifications, and coordinate the return of parking permits.
• Oversee campus parking inventory as the permit inventory manager, including annual permit inventory review, updates to zone-specific data reports, allocation of parking permits, drafting annual reserved space invoices, monitoring payments, reviewing permit sales, and updating campus maps.
• Manage the internal Campus Sign Map, ensuring accuracy of inventory changes and reserved signage.
• Coordinate with the Field Supervisor regarding construction projects and the Special Event Coordinator for event parking.
• Maintain calendars, coordinate training events, prepare and take notes for meetings, and handle internal and external customer service issues.
• Serve as the Secretary of the Parking and Traffic Board, overseeing communications, coordinating meetings, and preparing meeting minutes.
• Perform other duties as assigned.

Benefits

• Health insurance options including dental and vision
• Life insurance
• Generous annual and sick leave
• Enrollment in The Public Employees’ Retirement System of Nevada (PERS)
• Access to E. L. Wiegand Fitness Center
• Access to Mountain EAP (Employee Assistance Program)
• Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related.
• Classified Employee Family Opportunity Program for undergraduate and graduate state-supported courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED