Administrative Assistant 4 (Mental Health)
About The Position
Within the context of a client centered care model and in accordance with established vision and values of the organization, the Administrative Assistant is responsible to perform administrative/clerical support functions for a department and/or program. Screens and prioritizes incoming materials. Supervises clerical staff as required. Acts as a receptionist; answers telephone and greets visitors, determines nature of call/visit, takes or relays messages or provides general information about program, services and/or other community resources or refers to others. Provides assistance with recruitment requests; completes information for posting purposes according to procedure when directed to fill vacancies. Provides assistance with monitoring and analyzing program budget. Processes and/or monitors expenses. Performs word processing duties; drafts forms, prepares/types letters, memos, and reports. Transcribes assessments, case reviews, progress notes and summaries. Assists with web-site maintenance and other communication strategies including resources and communication bulletin boards; Compiles statistics, maintains timekeeping records, maintains departmental levels of stationery and makes arrangement for building and/or office equipment maintenance and repairs Maintains client charts. Schedules/arranges appointments/bookings for clients. Please note that this position Based in the HOpe Centre but the position may float to PCN, EPI, or Stepping Stones.
Requirements
- Grade 12.
- Office Administration Certificate plus three (3) years recent related experience or an equivalent combination of education, training, and experience.
- Knowledge of general office procedures.
- Knowledge of medical terminology.
- Ability to type at 50 w.p.m.
- Ability to keyboard 6,000 keystrokes per hour.
- Ability to establish and maintain rapport with clients.
- Ability to communicate effectively/tactfully both verbally and in writing.
- Ability to compose business correspondence.
- Ability to plan, organize and prioritize.
- Ability to work under the pressure of interruptions and adapt to changes.
- Ability to problem solve and take initiative.
- Ability to work both independently and as a member of a multidisciplinary team.
- Ability to do basic mathematical calculations.
- Ability to operate related equipment.
- Basic computer literacy to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software.
- Physical ability to perform the duties of the job.
Responsibilities
- Perform administrative/clerical support functions for a department and/or program.
- Screen and prioritize incoming materials.
- Supervise clerical staff as required.
- Act as a receptionist; answer telephone and greet visitors, determine nature of call/visit, take or relay messages or provide general information about program, services and/or other community resources or refer to others.
- Provide assistance with recruitment requests; complete information for posting purposes according to procedure when directed to fill vacancies.
- Provide assistance with monitoring and analyzing program budget.
- Process and/or monitor expenses.
- Perform word processing duties; draft forms, prepare/type letters, memos, and reports.
- Transcribe assessments, case reviews, progress notes and summaries.
- Assist with web-site maintenance and other communication strategies including resources and communication bulletin boards.
- Compile statistics, maintain timekeeping records, maintain departmental levels of stationery and make arrangements for building and/or office equipment maintenance and repairs.
- Maintain client charts.
- Schedule/arrange appointments/bookings for clients.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
