Administrative Assistant 2, Intake and Triage Program (00081335)

Georgia Department of Community Health • Atlanta, GA

12d • Hybrid

About The Position

The Georgia Department of Community Health (DCH) is seeking an Administrative Assistant 2 for the Intake and Triage Program within the Healthcare Facility Regulation Division. The role performs a broad range of office administration duties, which may be complex and involve confidential information. It supports the intake workflow by gathering and analyzing information, addressing program data or issues, preparing documentation and reports, and assisting internal and external customers. The position reports directly to the Administrative Assistant Supervisor of the Intake and Triage Program.

This is a full-time hybrid position requiring both in-office and remote work with supervisor approval. In-office days and frequency may change based on organizational business needs. The position is unclassified and at-will. Candidates are subject to pre-employment background-history and reference checks.

Requirements

• High school diploma or GED and three years of job-related experience, or one year of experience at the lower-level Admin Assistant 1 (GST050) or an equivalent position.
• Excellent organizational skills and ability to prioritize assignments.
• Team-oriented, flexible, and able to maintain an exceptional customer-service attitude.
• Ability to multi-task, problem-solve, and maintain effective relationships with personnel at multiple levels and with customers.
• Ability to work under pressure in an empathetic and professional manner.
• Excellent verbal and written communication skills.
• Ability to use computer systems and maintain accurate data entry.

Nice To Haves

• Having held an Administrative Assistant position within the past six months.
• Proficiency in Microsoft Office applications.
• Professional customer-service skills.
• Self-starter.

Responsibilities

• Provide administrative and clerical support to facilitate the intake workflow.
• Gather, compile, and analyze data for state and federal programs, retrieving information from web-based sources, hard copy, email, and voicemail.
• Assist with returning call-center voicemail messages.
• Provide general verbal and written responses to complainants.
• Relay information to program managers.
• Assess incoming complaints and incidents against federal and state facility types and gather additional information when necessary.
• Retrieve supporting documentation from Laserfiche and attach it to complaints.
• Operate multiple database systems to review and update information as needed.
• Enter data from various sources into database systems and maintain accuracy when recording complaints and facility-reported incidents.
• Draft documentation, reports, or presentations.
• Represent the program or unit and provide information and assistance to internal and external customers.
• Research, investigate, and/or resolve program data or issues.
• Perform other duties as assigned to meet the needs of the Healthcare Facility Regulation Division.

Benefits

• Employee retirement plan.
• Paid holidays annually.
• Vacation and sick leave.
• Health, dental, and vision coverage.
• Legal and disability coverage.
• Accidental death and dismemberment coverage.
• Health and child-care spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED