Administrative and Operations Specialist, Student Health and Well-Being

Johns Hopkins University•Baltimore, MD

12d•$53,800 - $94,400•Hybrid

About The Position

Johns Hopkins Student Health and Well-Being (SHWB) is seeking an Administrative and Operations Specialist, Student Health and Well-Being, to provide a broad range of support and coordination for operations in its central office on the Homewood campus. Co-reporting to the Senior Executive Director of Student Disability Services and the Assistant Vice Provost for Student Health and Well-Being, this position works on a range of administrative assignments for both the vice provost’s office and its Student Disability Services unit. The role functions as an adaptable administrator charged with overseeing key SHWB workflows, manages office needs and business processes, and directly supports two executives. The position requires a high level of discretion as it regularly handles sensitive and confidential information. For context, Student Health and Well-Being is a university wide division that provides holistic health and well-being services to enhance students’ and trainees’ experiences at Johns Hopkins University. The primary way it provides these services is through its four units: Primary Care, Mental Health Services, Health Promotion and Well-Being, and Student Disability Services. Student Disability Services provides a variety of accommodations and services to students across the university at all schools. These services include: providing leadership and collaboration in framing a commitment to disability access and equity as an integral aspect of JHU’s culture, advising and educating the campus community about disability and inclusive practices, and providing services, strategies, and accommodations to mitigate the barriers faced by individual disabled people.

Requirements

Bachelor’s Degree.
Four years of progressively responsible administrative experience, with experience working on special projects and assignments.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a HS diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Highly proficient with Microsoft Office programs including Outlook, Word, Excel and PowerPoint.
Advanced Calendar Management.
Advanced Financial Administration.
Advanced Interpersonal Skills.
Advanced Meeting Coordination.
Advanced Office Procedures.
Advanced Oral and Written Communications.
Advanced Organizational Skills.
Intermediate Report Writing.

Responsibilities

Provide day-to-day oversight and coordination of SHWB-wide approval workflows and related documentation.
Monitor and proactively manage office needs for both the Student Disability Services and the Vice Provost’s suite.
Ensure timely processing and submission of a range of business functions that interface with University Student Services human resources, finance, IT, procurement, and facilities teams.
Liaise with key partners in University Student Services on behalf of the Senior Executive Director or AVP to problem-solve, maintain cohesive operations, and ensure compliance.
Manage the hiring and ongoing payment and supervision processes for student employees.
Serve as backup support for key business processes in Health Promotion and Well-Being and other parts of SHWB as needed.
Independently manage complex calendars and meeting schedules based on an understanding of shifting priorities.
Provide preparation for meetings, presentations, and discussions by gathering critical details to facilitate timely responses and task management.
Support staff management and team meetings, and provide follow-up on action items.
Anticipate departmental needs by prioritizing incoming work to ensure timely and effective resolution and by following up on deadlines, drafts, and reminders.
Lead or significantly contribute to recurring or ad hoc projects, including providing support or guidance to other staff.
Assist with planning and conducting events as needed.
Perform general office management necessary for efficient operations. e.g., assisting with space issues, room reservation requests, and technology needs.
Ensure timely processing and submission of travel reimbursements, online payments, purchase orders, and non-employee expense reimbursements.
Locate and compile information to format and produce reports, graphs, tables, records, and other sources of information.
Responsible for answering questions, providing guidance, and disseminating information.
Interpret and communicate operating policies.
Proactively identify and assist with the resolution of administrative problems.
Maintain high-level knowledge of the informal and formal department goals, standards, policies, and procedures, including familiarity with other departments in the school/division.
Other duties as assigned.