Administrative and Intake coordinator
About The Position
Connected Home Health | A Pennant Group Agency is seeking an Administrative and Intake Coordinator. This role is more than just an intake or front-desk job; it's an opportunity to be the welcoming face of the agency, support patients and families during pivotal moments, and grow into broader responsibilities within a medical setting. The position is ideal for someone who communicates clearly, kindly, and professionally, enjoys being a steady and reliable presence, learns quickly, likes structure, and is comfortable juggling details while staying calm under pressure. No prior medical experience is required as training will be provided. The role involves serving as both a front-desk presence and a key part of the intake team, with responsibilities including customer service, front desk duties, intake and referral coordination, and administrative support. The agency is a small, established home health agency and part of the Pennant Group, a leadership-focused organization that invests in developing its people. The team values professionalism, kindness, and shared success, with many leaders having started in similar roles.
Requirements
- Strong written and oral communication skills in person and over the phone.
- Excellent customer service skills – Able to deal tactfully with patients, family members, community partners, and payors.
- Strong team skills
- Flexible—responds well to changing priorities and conditions
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Nice To Haves
- 1-2 years of Home Health or Hospice experience preferred.
- No prior medical experience is required—we will train the right person.
Responsibilities
- Answer phones, greet visitors, and serve as a friendly first point of contact
- Communicate with patients, families, referral sources, and internal staff
- Retrieve and triage mail, faxes, and messages
- Maintain a professional, welcoming office environment
- Receive and process home health referrals with accuracy and urgency
- Gather and verify patient information, insurance details, and service needs
- Coordinate with clinicians, schedulers, and community partners
- Support a smooth, timely start-of-care process for each patient
- Assist with general office tasks and daily operational needs
- Learn multiple functions through cross-training (scheduling, insurance verification, reception, etc.)
- Maintain confidentiality and uphold compliance standards
- Support team communication and workflow
Benefits
- Structured training and clear expectations
- A supportive, small-team environment
- Opportunities for growth within a respected healthcare organization
- Mentorship and leadership development through the Pennant Group
- A role where reliability and communication are genuinely valued
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
