Administrative and Intake coordinator
About The Position
This role is for an Administrative and Intake Coordinator at Connected Home Health, an agency that is part of The Pennant Group. The position is described as more than just an intake or front-desk job, offering a chance to be the welcoming face of the agency, support patients and families, and grow into broader responsibilities within a medical setting. The intake process is highlighted as the beginning of care, where the coordinator's communication, organization, and coordination skills directly impact patient access to care and their overall experience. The role is supported by a collaborative team that values professionalism, kindness, and shared success, with opportunities for growth within the organization. The ideal candidate is someone who communicates clearly and kindly, is a reliable presence, learns quickly, enjoys structure, can handle details under pressure, and values teamwork and a positive work environment. No prior medical experience is required as training will be provided.
Requirements
- Strong written and oral communication skills in person and over the phone.
- Excellent customer service skills – Able to deal tactfully with patients, family members, community partners, and payors.
- Strong team skills
- Flexible—responds well to changing priorities and conditions
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Nice To Haves
- 1-2 years of Home Health or Hospice experience preferred.
Responsibilities
- Answer phones, greet visitors, and serve as a friendly first point of contact
- Communicate with patients, families, referral sources, and internal staff
- Retrieve and triage mail, faxes, and messages
- Maintain a professional, welcoming office environment
- Receive and process home health referrals with accuracy and urgency
- Gather and verify patient information, insurance details, and service needs
- Coordinate with clinicians, schedulers, and community partners
- Support a smooth, timely start-of-care process for each patient
- Assist with general office tasks and daily operational needs
- Learn multiple functions through cross-training (scheduling, insurance verification, reception, etc.)
- Maintain confidentiality and uphold compliance standards
- Support team communication and workflow
Benefits
- Structured training and clear expectations
- A supportive, small-team environment
- Opportunities for growth within a respected healthcare organization
- Mentorship and leadership development through the Pennant Group
- A role where reliability and communication are genuinely valued
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
