Administrative and Immigration Support Coordinator (Time-Limited/Hybrid) - Provost Office
About The Position
This 6-to-8-month, time-limited position provides advanced administrative and operational support to the international student and scholar teams within the Provost Office. The role may be assigned to primarily support one or both teams depending on office needs and incumbent experience. The position assists with office functions, immigration-related processing tasks, and front-line customer service. Working with moderate supervision and following established procedures, the incumbent helps maintain accurate records in university systems and supports day-to-day office operations that contribute to institutional compliance with federal immigration regulations. Weekly hours may vary depending on office needs and peak workload periods.
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Per U.S. federal regulations, must be a U.S. citizen or lawful permanent resident and provide proof of status.
- Designated School Official (DSO) and Alternate Responsible Officer (ARO) within one month of start date. OISS will provide training.
- Relevant Experience (3 Years)
Nice To Haves
- Experience in serving as DSO and/or ARO with hands-on SEVIS experience.
- Experience working with F-1 and J-1 students and J-1 scholars.
- Accountability in data management and record-keeping.
- Knowledge of relevant software (e.g. Workday, Terra Dotta,) and databases.
- Associate degree
- Confidential Documents
- Data Management
- Detail-Oriented
- High Accuracy
- Microsoft Excel
- Microsoft Word
- Recordkeeping
- Sound Judgment
- Task Organization
- Time Management
Responsibilities
- Assists with front line operations during peak periods including managing and responding to office inbox inquiries, answering the phone, and providing front desk coverage.
- Triages inquiries from international population and campus partners, providing accurate information, guidance on standard processes, and escalation to full-time advisers or supervisors as appropriate.
- Assists with special projects as assigned including contributing to the development and ongoing review of online courses, resources, and content in Homebase and on the OISS website.
- Supports implementation of process improvements and standard operating procedures by following instructions and providing feedback on workflows.
- Verifies, inputs and updates international student, scholar and employee information in Workday and other university systems as assigned, ensuring accuracy and timeliness.
- May provide temporary support to take on advising case load during peak period or extended absence of regular employee, as appropriate and under supervision.
- Assists with processing immigration requests (e.g., immigration check-ins, employment authorization, travel endorsements and other standard requests) as assigned.
- Assists with data cleaning, data correction and data migration projects.
- Handles copying, filing and mailing processes, as needed.
- Performs other duties and special projects as assigned.
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child.
- Family care resources are also available for your continued childcare needs.
- Adult care resources.
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
