Administrative Aide (Principal Administrative Aide) Grade 13

Montgomery County • 2425 Reedie Dr Wheaton MD 20902 USA, MD

3d • Onsite

About The Position

The Montgomery County Department of Permitting Services (DPS) is seeking a Principal Administrative Aide to join the Division of Customer Support & Outreach. This individual must be able to deliver professional-quality service to our customers and possess the skill set to provide essential administrative support to the Division. This position serves as a full-proficiency administrative support role, responsible for delivering a broad range of program-specific, administrative, and office support functions.

Requirements

• Graduation from high school or High School Certificate of completion recognized in the State of Maryland.
• Two (2) years of progressively responsible office support experience.
• An equivalent combination of education and work experience may be substituted.

Nice To Haves

• Experience providing customer service in a compliance or regulated environment, i.e., licensing, permitting, medical, etc.
• Experience assisting customers from diverse backgrounds.
• Experience using Outlook, Microsoft 365, Microsoft Teams, or similar software programs.
• Experience creating and manipulating simple spreadsheets, performing calculations, tracking information, and other related tasks.
• Experience extracting or processing information from various sources.

Responsibilities

• Provide front-desk customer service, greeting visitors, determining the purpose of their visit, supplying accurate information, coordinating with appropriate staff, or directing them to the correct office or agency.
• Respond to incoming calls by identifying the caller’s needs and offering accurate information or routing the call to the appropriate staff member.
• Schedule individual and group meetings—whether in-person, virtual, or hybrid—using scheduling software.
• Coordinate meetings, workshops, and related events, including securing locations, notifying participants, preparing and distributing materials, attending sessions, and taking notes.
• Maintain organized electronic and hard-copy records and filing systems.
• Use word-processing software to prepare letters, memos, forms, and other documents.
• Use computer programs to create spreadsheets, perform calculations, prepare reports, track data, and complete other related tasks.
• Perform additional duties as assigned and relevant to the role.

Benefits

• The salary range represents this position’s earning potential.
• The anticipated hiring range for this position will be $51703.00 to $69,820.00, based on the candidate’s qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED