Administration Team Coordinator/ Medical Scheduler
About The Position
CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate temporary Full-Time and Part-Time openings in the Stratford office! Some positions may become permanent to fit operational needs. Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Shifts will include:Part-Time and Full-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts.
Requirements
- A strong desire and commitment to making a difference in the lives of their patients
- Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
- Exceptional interpersonal and customer service skills
- Ability to work both independently and as part of a team
- Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
- A strong attention to detail and the ability to learn new systems and databases
- Effective verbal and written communication skills
- Non-traditional hours, including evenings and weekends are required
- A Clear background check
Nice To Haves
- Experience in the health care field an asset
Responsibilities
- You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
- Receiving routine referral/intake information from funders and private-pay clients
- Developing and coordinates service schedules while considering relevant factors
- Informing workers of new assignments and changes to their schedules
- Entering relevant information into the automated information system/database
- Producing schedules and reports on regular basis, and on request of the Supervisor
- Receiving and manage inbound telephone calls and email inquiries related to service
- Performing other administrative duties
- Other duties as required
Benefits
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Paid orientation and comprehensive training and onboarding
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support
- Opportunities to volunteer in countries with limited access to healthcare services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
