Administration Officer

UnitingCare Queensland • Village of Kenmore, NY

4d • Onsite

About The Position

Reporting to the Residential Service Manager, the Administration Officer provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident-centred service.

Requirements

• Proven experience in administration and office support roles
• Strong customer service and communication skills
• Proficiency in Microsoft Office and administrative systems
• Strong organisational and time management skills
• Ability to manage competing priorities and work independently
• Understanding of confidentiality and privacy requirements
• Experience working as a first point of contact handling enquiries and feedback
• Satisfy the relevant probity checks required by legislation or organisational policy
• Relevant vaccinations in line with organisational requirements

Nice To Haves

• Experience in aged care or healthcare (highly regarded)
• Certificate III or IV in Business Administration (desirable)

Responsibilities

• Provide reception coverage and create a welcoming, inclusive front-of-house environment
• Manage phone calls, emails, enquiries and visitor entry requirements
• Act as the first point of contact for residents, families and visitors
• Provide administrative support including preparing correspondence, reports, agendas and minutes
• Process incoming and outgoing correspondence accurately and in a timely manner
• Support resident administration processes including admissions, records and reporting
• Assist with accounts administration, including invoice processing
• Maintain accurate records across systems and databases
• Organise diaries, meetings, appointments and travel arrangements
• Monitor and order office supplies and coordinate maintenance of office equipment
• Respond to feedback and complaints with professionalism and escalate where required
• Ensure confidentiality, privacy and accurate handling of sensitive information
• Work collaboratively with staff to support smooth operations and a positive resident experience

Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed