Administration Officer - Retirement Living

UPA External • Murray, UT

5d • Onsite

About The Position

The United Protestant Association of NSW Limited (“UPA”) is a values-driven non-profit care organisation serving local communities throughout NSW. We are looking for an Admin Assistant to join our team at Riverina Murray Admin. team in our Lavington Office. This role provides efficient day-to-day administrative support to ensure smooth village operations, maintains accurate resident records, and acts as a key point of contact for residents, families, staff, and external stakeholders.

Requirements

• Possess compassionate, caring and supportive nature
• Have excellent verbal and written communication skills
• Excellent and highly developed computer skills including Excel, Word and data base management
• Ability to work autonomously and within a team environment
• Ability to develop positive relationships and engage with staff and residents
• High attention to detail
• Possess efficient and organised administrative skills and sound experience
• Understanding of confidentiality and handling private information

Nice To Haves

• Perform Ad Hoc duties and responsibilities when required

Responsibilities

• Provide efficient day-to-day administrative support to ensure smooth village operations.
• Maintain accurate resident records, databases and documentation, including admissions, discharges and compliance records.
• Prepare correspondence, reports, meeting minutes and communication materials in a timely manner.
• Coordinate mail, document distribution and general office administration.
• Act as a key point of contact for residents, families, staff and external stakeholders.
• Respond to enquiries, requests and feedback promptly, professionally and with discretion.
• Support a welcoming, responsive and resident-focused environment aligned with UPA values.
• Coordinate maintenance requests, service bookings, village activities and outings.
• Liaise with internal teams, contractors and suppliers to support effective service delivery.
• Assist with village communications, including newsletters, notices and resident updates.
• Maintain administrative systems and ensure information and data remain accurate and up to date.
• Identify opportunities to improve administrative processes and assist with implementing improvements.
• Maintain compliant and organised document management and record-keeping practices.
• Work in accordance with UPA policies, procedures and relevant legislative requirements.
• Maintain confidentiality and handle resident, employee and organisational information appropriately.
• Participate in training, performance development and continuous learning activities.

Benefits

• Supportive and friendly work environment
• Work/life balance
• Access workplace education and support to enhance your skills.
• Seize the chance to make a meaningful difference in the community and improve lives.
• Enjoy free uniforms and an Employee Assistance Program for added support.
• Salary packaging guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed