Administration and Membership Coordinator

YMCA of Pierce and Kitsap Counties • Silverdale, WA

3d • $18 - $18 • Onsite

About The Position

The Administration and Membership Coordinator provides leadership and delivers the internal and external member experience, creates meaningful relationships that promote growth and development, and manages systems and processes that enable access to and progression of the YMCA’s mission. Based at the Haselwood Family YMCA in Silverdale, Washington, this part-time role is scheduled for up to 25 hours per week and requires weekend day availability on Saturday or Sunday. Flexible availability may also be needed for potential nights and weekends.

The coordinator supports volunteer engagement, member feedback and registration, branch accounting processes, administrative needs, and fundraising campaigns. The position requires 3–5 years of directly related experience, including computer skills, office or administrative support, customer service, and sales. Candidates must be able to work independently and collaboratively, communicate effectively, connect with people from diverse backgrounds, and maintain a friendly, courteous, and professional manner while applying YMCA policies and procedures.

Employment is contingent on successfully completing post-offer requirements, which may include age verification, reference checks, and state and national background checks. The position requires completion of online Child Abuse Prevention training on the first day and other required online and in-person training.

Requirements

• 3–5 years of directly related experience, including computer skills, office or administrative support, customer service, and sales.
• Proficiency in MS Office and database entry.
• Strong analytical, problem-solving, and organizational skills.
• Strong computer, office equipment, and cash-handling skills.
• Ability to multitask, solve problems, and work efficiently in a fast-paced environment.
• Ability to connect with people of diverse backgrounds.
• Excellent written and oral communication skills.
• Commitment to obtaining required YMCA trainings.
• Ability to work independently and as part of a team.
• Professional attitude and appearance.
• Ability to interact with members and staff in a friendly, courteous, and professional manner and to understand, articulate, and positively enforce YMCA policies and procedures.
• Flexible availability, including potential nights and weekends; Saturday or Sunday weekend day availability is needed.
• Ability to pass background and reference checks in accordance with the WA State Fair Chance Act.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Ability and willingness to complete online Child Abuse Prevention training on the first day and other required online and in-person training.

Nice To Haves

• Knowledge of Daxko Operations and Engage systems.

Responsibilities

• Develop, implement, sustain, and evaluate a branch-specific volunteer engagement plan, including recruitment, orientation, development, and retention.
• Build relationships with potential volunteers and invite them to share their time and talents through the YMCA.
• Use internal member management systems to manage branch member feedback, including comment cards, contact-us emails, and NPS feedback.
• Serve as the registration experience champion and direct contact for internal and external members.
• Liaise on branch accounting processes and needs.
• Provide branch administrative support, including correspondence, data entry, minutes, proposals, and forms as needed.
• Assist the staff leadership team in reaching campaign goals by recruiting campaigners, making personal asks, supporting branch events, and managing campaign administrative needs.

Benefits

• Personal YMCA membership and YMCA360 virtual streaming membership.
• Flexible scheduling around school and extracurricular activities.
• Paid sick leave accrued at 1.23 hours for every 40 hours worked per year.
• Employee Assistance Plan (EAP), digital mental health counseling platform, wellness program, and LifeMart employee discount center.
• Professional training, education, and certification opportunities.
• 20% discount on YMCA programs, childcare services, and merchandise.
• Part-time employees working more than 20 hours per week may be eligible for voluntary HealthiestYou by Teladoc virtual general medical care, Willamette Dental Plan, and VSP Vision Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed