Administration and Membership Coordinator

YMCA of Pierce & Kitsap Counties • Silverdale, WA

2d

About The Position

The Administration and Membership Coordinator provides leadership and delivers the internal and external member experience, builds meaningful relationships that promote growth and development, and manages systems and processes that support access to and advancement of the YMCA’s mission. The role is based at the Haselwood Family YMCA in Silverdale, Washington, and is part-time, up to 25 hours per week. Saturday or Sunday weekend-day availability is needed; flexible availability may also include potential nights and weekends.

The coordinator supports volunteer engagement, member feedback, registration, branch accounting, administrative processes, and campaign goals. The position requires 3–5 years of directly related experience, including computer skills, administrative support, customer service, and sales. Candidates must be proficient in Microsoft Office and database entry; experience with Daxko Operations and Engage is preferred. The role requires strong analytical, organizational, communication, problem-solving, and interpersonal skills, along with professionalism and the ability to work independently and as part of a team.

Candidates must complete YMCA-required training, including online Child Abuse Prevention training on the first day and other online and in-person training as required. Employment is contingent on successfully completing post-offer requirements, which may include age verification, reference checks, and state and national background checks.

Requirements

• 3–5 years of directly related experience, including computer skills, office or administrative support, customer service, and sales.
• Proficiency in Microsoft Office and database entry.
• Strong analytical, problem-solving, and organizational skills.
• Strong computer, office equipment, and cash-handling skills.
• Ability to multitask, solve problems, and work efficiently in a fast-paced environment.
• Ability to connect with people from diverse backgrounds.
• Excellent written and oral communication skills.
• Commitment to obtaining required YMCA training.
• Ability to work independently and as part of a team.
• Professional attitude and appearance.
• Ability to interact with members and staff in a friendly, courteous, and professional manner and to understand, articulate, and positively enforce YMCA policies and procedures.
• Flexible availability, including potential nights and weekends; Saturday or Sunday weekend-day availability is needed.
• Ability to pass background and reference checks in accordance with the Washington State Fair Chance Act and applicable post-offer requirements.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Willingness and ability to complete online Child Abuse Prevention training on the first day and other required online and in-person training.

Nice To Haves

• Knowledge of Daxko Operations and Engage systems.

Responsibilities

• Develop, implement, sustain, and evaluate a branch-specific volunteer engagement plan, including recruitment, orientation, development, and retention.
• Build relationships with potential volunteers and invite them to contribute their time and talents through the Y.
• Use internal member management systems to manage branch member feedback, including comment cards, contact-us emails, and NPS feedback.
• Serve as the registration experience champion and direct contact for internal and external members.
• Act as liaison for branch accounting processes and needs.
• Provide branch administrative support, including correspondence, data entry, minutes, proposals, and forms.
• Assist the staff leadership team in reaching campaign goals by recruiting campaigners, making personal asks, supporting branch events, and managing campaign administrative needs.
• Understand, communicate, and positively enforce YMCA policies and procedures while serving members and staff.

Benefits

• Personal YMCA membership and YMCA360 virtual streaming membership.
• Flexible scheduling around school and extracurricular activities.
• Paid sick leave accrued at 1.23 hours for every 40 hours worked per year.
• Employee Assistance Plan (EAP), digital mental health counseling platform, wellness program, and LifeMart employee discount center.
• Professional training, education, and certification opportunities.
• 20% discount on YMCA programs, childcare services, and merchandise.
• Part-time employees working more than 20 hours per week are eligible for voluntary HealthiestYou by Teladoc virtual general medical care, Willamette Dental Plan, and VSP Vision Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed