Admin - Weekly Pay- $20/hr
About The Position
This position is fully in-person on Oahu. The schedule is Monday-Friday, daytime, with locations in Ala Moana or Kapolei. The role involves assisting customers in a timely and accurate manner through phone interactions, maintaining performance standards for quantity, timeliness, accuracy, and quality while responding to inquiries. The position requires conducting research for routine inquiries and applying basic analytical and problem-solving skills to resolve issues. The Admin will manage the inventory of inquiries and coordinate with departments, resolving customer interactions by documenting and closing cases. Collaboration with peers, management, and other business areas is essential to ensure accurate and quality resolutions while adhering to performance guidelines. The role also includes servicing customers through various channels, including written or online inquiries, in-person interactions, or off-line data and project work.
Requirements
- Assist customers in a timely and accurate manner through phone interactions.
- Maintain performance standards for quantity, timeliness, accuracy, and quality while responding to inquiries.
- Conduct research for routine inquiries and apply basic analytical and problem-solving skills to resolve issues.
- Manage inventory of inquiries and coordinate with departments.
- Resolve customer interactions by documenting and closing cases.
- Collaborate with peers, management, and other business areas to ensure accurate and quality resolutions while adhering to performance guidelines.
- Service customers through various channels, including written or online inquiries, in-person interactions, or off-line data and project work.
Responsibilities
- Assist customers in a timely and accurate manner through phone interactions.
- Maintain performance standards for quantity, timeliness, accuracy, and quality while responding to inquiries.
- Conduct research for routine inquiries and apply basic analytical and problem-solving skills to resolve issues.
- Manage inventory of inquiries and coordinate with departments.
- Resolve customer interactions by documenting and closing cases.
- Collaborate with peers, management, and other business areas to ensure accurate and quality resolutions while adhering to performance guidelines.
- Service customers through various channels, including written or online inquiries, in-person interactions, or off-line data and project work.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
