Admin Therapy Specialist, Outpatient Therapy- Mukwonago Hospital Clinic- Full Time
About The Position
As an administrative therapy specialist, you are responsible for greeting and providing exceptional customer service to the patients who receive therapy services at PHC locations. Responsible for the accurate scheduling, registering and entering data of patient information into the medical record system. Supports patient care delivery in the areas of scheduling, insurance verification, and support services. Ensure patients are fully ready to have successful interactions when they come in for a visit. Own provider schedule accuracy and, providing options, match patient needs to appointments. If you like to be challenged by learning new things, and want to apply those new ideas to better serve our patients, then this is the job for you!
Requirements
- High School Diploma or equivalent required.
- Ability to proficiently use a computer and type.
- Experience working in one or more of the following areas: Healthcare Call Center Customer Service
- At least 4 years in customer service in an office and/or banking environment
Nice To Haves
- Knowledge of medical terminology preferred.
- Health Care experience preferred.
- Registration/Scheduling experience a plus.
Responsibilities
- Greeting and providing exceptional customer service to patients.
- Accurate scheduling, registering, and entering patient information into the medical record system.
- Supporting patient care delivery in scheduling, insurance verification, and support services.
- Ensuring patients are fully prepared for successful interactions.
- Owning provider schedule accuracy and matching patient needs to appointments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
