Admin Support III Public Works

City of Loveland•Loveland, CO

8d•Hybrid

About The Position

Provide professional administrative and operational support within Public Works divisions: Transportation Engineering, Solid Waste Management, Street Maintenance and Stormwater/Sweeping. The City of Loveland Public Works Admin Support Team will operate with a commitment to the One City, One Team approach, positively collaborate with team members and residents, and show a dedication to excellent service with courtesy and kindness! Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity Transparency & Honoring the Public Trust Collaboration, Innovation Safety Excellent Service with Courtesy and Kindness. Our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Requirements

High School graduate or GED required.
3 years previous work experience in reception and administrative responsibilities required.
This experience must have included considerable customer service responsibilities required.
Experience with computerized accounting systems and advanced knowledge of software and systems required.
Must possess strong customer service skills.
Handle conflict with diplomacy and professionalism.
Work independently.
Must have exceptional computer skills.
Must have strong attention to detail, possess a sound understanding of cash handling, reconciliation and balancing skills.
Understand and resolve complex account inquiries.
Maintain confidential information.
Prioritize tasks, special assignments and meet tight deadlines

Nice To Haves

Training or education in business and accounting principles highly desired.

Responsibilities

Provides exceptional customer service by managing a fast paced, customer focused environment as part of the Public Works call center and front office staff.
Answers a wide variety of questions related to the policies, procedures, projects and daily operations of all Public Works service areas, with a primary focus on the provision of trash, recycling, and yard-waste; the repair and maintenance of streets, including snow and ice control; and the repair and maintenance of drainage infrastructure.
Assists community members with a wide variety of questions, requests and complaints related to Public Works, services, explanation of services provided, billing issues and other issues.
Provide a superior approach to service in engaging community members.
Uses professional judgment that aligns with policies, procedures and plans to resolve question or concern quickly and satisfactory.
Generates and tracks service orders.
Calculates, collects and adjust fees and accounts.
Reconcile deposits funds.
Orders supplies and ensures all informational brochures are stocked and current.
Occasionally organizes and coordinates department/division events
Admin and common area maintenance, ensure office supplies and equipment are organized and appropriately stocked.
Mail and package delivery.
Manage Public Works employee recognition program.
Assists with outreach material and mailing.
Performs other duties as assigned.

Benefits

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program