Admin Support Assistant

Mecklenburg County•Charlotte, NC

15h•Onsite

About The Position

The part-time Admin Support Assistant position will support the Department Monday – Friday up to 20 hours a week. The selected individual may also be required to work evening or weekend commitments. This position may also provide administrative back-up to other administrative support functions such as greeting, receiving, and assigning customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

Requirements

Minimum of two years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
Knowledge of administrative and clerical procedures and systems using various computer applications, managing files and records
Knowledge of principles and processes for providing customer and employee services
Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills in customer service
Skills in coordination and organization
Skills in judgement and decision making
Skills in time management
Abilities in adaptability
Abilities in building customer loyalty
Abilities in building trust
Abilities in initiating action
Abilities in managing work
Abilities in stress tolerance
Computer Skills: Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Bilingual (Spanish and English) proficiency oral and written
Strong customer service skills
Strong data entry skills
Strong communication skills and Microsoft office skills

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information
Respond in cases of urgent and/or emergent events that require public health interventions.
Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required.
Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.