Admin Services Administrator – School of Social Work

University of Iowa•Iowa City, IA

14h

About The Position

The Admin Services Administrator for the School of Social Work plans, organizes, and leads the School’s administrative operational functions. In collaboration with the Department Executive Officer (DEO), the administrator provides oversight, advice, and guidance on day-to-day office administration, including budgeting, accounting, human resources compliance, facilities management, and academic support. The role requires strategic planning and effective oral and written communication, and is responsible for maintaining a strong, team-focused environment that enables the School to fulfill its research, teaching, and service missions. The administrator directs operational procedures and policies; supports high-level operational, financial, and human resource decisions; collaborates on complex human resources matters; and oversees budget development, projections, and recommendations. The role also facilitates strategic planning, accreditation support, responses to requests and complaints, and communication among the DEO, School faculty and staff, the CLAS Dean’s Office, and other university offices.

Requirements

Master’s degree in business administration, higher education administration, or a related field, or an equivalent combination of education and experience.
Minimum of three years of administrative experience.
Demonstrated experience applying academic policies and procedures in an administrative environment.
Demonstrated experience leading, motivating, evaluating, and rewarding personnel, including supervising administrative staff.
High level of integrity, dependability, discretion, and confidentiality, with the ability to handle complex and sensitive administrative matters diplomatically and effectively.
Extensive knowledge of and ability to use tools, techniques, and processes for gathering, reporting, and disseminating data using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Extensive experience using Zoom or other remote applications for remote collaboration.
Effective oral and written communication skills and the ability to communicate clearly and build strong professional working relationships.
Extensive experience managing multiple concurrent objectives, projects, groups, or activities; prioritizing work and resource allocation; and navigating conflicting deadlines.
Attention to detail and advanced problem-solving skills.
Commitment to fostering a welcoming and respectful workplace environment.

Nice To Haves

Working knowledge of University of Iowa policies and procedures.
Experience working in a higher education setting.
Working experience with change management techniques for project execution.

Responsibilities

Direct and manage work processes, administrative procedures, and policies to improve efficient and effective School of Social Work operations.
Make high-level operational, financial, and human resources decisions in conjunction with the DEO.
Collaborate with CLAS HR to implement complex human resources policies and procedures for faculty, staff, and graduate students.
Support efforts to establish and maintain a healthy and productive workplace culture.
Oversee and assist with development of the School’s large and complex budget, including areas held within the School.
Collaborate with the CLAS accountant on budget projections and make recommendations to the DEO based on those projections.
Negotiate budget needs with CLAS, as directed by the DEO, based on School priorities and the strategic plan.
Support the DEO with accreditation reviews and reports.
Facilitate and oversee strategic planning across budget, capital equipment, program funding, academic, administrative and research support services, space needs, program goals, outreach and recruitment, and compliance.
Review, resolve, and respond to requests for information, data, services, and complaints.
Manage and direct information to faculty and staff regarding operational activities, expenditure appropriateness, contract or grant requirements, and policy or procedure changes.
Facilitate communication between the DEO and School faculty, and between the DEO and the CLAS Dean’s Office and other university offices.
Facilitate communication among School of Social Work offices, the CLAS Dean’s Office, and additional clinical work within the School model.