Admin, Operations Support

American Water•Plainfield, NJ

5d•Onsite

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Requirements

High School diploma or GED
0-2 years’ experience in clerical / administrative support
Must have a valid driver's license
Basic process and project management skills
Good business acumen and judgment
Effective quantitative and analytical skills; attention to detail.
Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others
Knowledge of customer and/or operations support practices
Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
Working knowledge of computer software such as MS Word, Excel and Outlook.

Nice To Haves

Strong Excel skill preferred
SAP knowledge preferred

Responsibilities

Provide general administrative support to managers and departments for daily operations and routine special projects
Coordinate travel arrangements and maintain departmental calendars and meeting schedules
Prepare, compose, and distribute routine correspondence, reports, and meeting minutes
Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed
Assist with obtaining permits and assembling standard documentation
Serve as a first-point-of-contact for routine customer or internal inquiries; escalate complex issues as appropriate
Gather information from operations leadership and systems to assist with responding to questions
Explain basic company processes and procedures to customers and internal partners
Monitor and respond to assigned BPEMs in accordance with established guidelines
Administer and coordinate the preparation and completion of work orders following established policies and procedures
Assist field or operations teams by entering, updating, and tracking work order information in company systems
Enter data accurately into business systems, databases, and spreadsheets
Compile routine daily, weekly, and monthly reports using predefined formats
Research and update information in tracking systems and document repositories
Maintain organized records related to operations, customer activity, and departmental processes
Initiate routine purchasing transactions and assist with processing purchasing card and fleet-related expenses
Support local inventory tracking and reporting; update inventory records
Assist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversight
Assist with basic payroll and time reporting support by preparing documentation and verifying completeness
Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking
Prepare deposit documentation and forward information for review and approval