Admin I - Referral Clerk, Physician Services

Sioux Lookout First Nations Health Authority•Sioux Lookout, ON

7d•Onsite

About The Position

Admin I – Referral Clerk is responsible for providing daily follow-up and tracking of referrals sent to outside providers for specialty services. The Admin I – Referral Clerk is accountable to the Manager – MOA.

Requirements

Diploma or certificate in Medical Office Administration or a combination of education/experience as deemed acceptable by SLFNHA
Minimum one (1) year previous experience in a Medical Office setting or a combination of education/experience as deemed acceptable by SLFNHA
Proficient with medical terminology
Proficient keyboarding skills
Proficient computer skills; Microsoft Office
Possess excellent interpersonal and communication skills (both verbal and written)
Previous experience working within an electronic medical record (EMR)
Strong knowledge of medical office practices and procedures
Ability to maintain effective working relationships with patients, medical and clinic staff and the public
Ability to work independently in a fast-paced work environment
Ability to work in an office environment where work tasks for the day are multiple, interruptive, and priority changing
Superior time management and organizational skills; very detail orientated
Must have experience and understanding of Native culture, and the geographic realities and social conditions within remote First Nation communities
Must be willing to relocate and/or live in Sioux Lookout
The ability to perform the duties of this job on a regular basis

Nice To Haves

Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset

Responsibilities

Provide day-to-day administrative support to Physicians and Medical Office Assistants with tracking, follow up and completion of referrals.
Answer and efficiently/effectively administer phone calls from Physicians, nursing stations, Specialty clinics, Patients and other Health Care Services/Agencies
Make all appropriate outgoing calls to nursing stations, physicians, specialty clinics, patients and outside services.
Data entry and maintain current health record within the Electronic Medical Record.
Review and address all PENDING referrals in OSCAR EMR and OCEANS electronic referral platform, ensuring proper documentation and referral status is maintained.
Referral Tracking / Follow-up and documentation of missed appointments, the reason for missing, and re-scheduling of these appointments as required.
Prioritize referrals based on urgency.
Patients advocate while scheduling appointments and timely travel based on urgency.
Electronic filing and management of patient charts.
Receive, document, file and properly distribute appointment notifications and reports.
Track and maintain referral status.
Assist/Complete any inquiry regarding referral tracking and status.
Efficient maintenance of Oscar Inbox and messages.
Contribute to the creation and implementation of office policies and procedures.
Ongoing office duties i.e. Faxing, shredding, filing, mail, office supplies, etc.
Maintain strict patient confidentiality and adhere to policies and procedures regarding PHIPA, OCAP and SLFNHA privacy policy.
Assist to navigate the complex health service delivery in Northern Ontario and the issue as they relate to First Nations Health
Any other duties assigned by the Manager – MOA and the Manager – Health Information