Referral Clerk
About The Position
PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Ellsworth AFB. The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient’s medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process. PQC prides itself on growth and exceeding expectations for both customers and employees, believing that having the best staff leads to the best customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.
Requirements
- High school diploma or (GED) equivalency.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
- General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.
Nice To Haves
- Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.
Responsibilities
- Provide outstanding customer service in greeting patients/visitors at a front desk
- Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required
- Determine patient eligibility for services and schedules medical appointments for referred care
- Obtain updates and files medical records using electronic medical records systems
- Request medical records and ensures arrival of medical records prior to appointment
- Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)
Benefits
- Working with a highly engaged staff
- Competitive compensation
- Comprehensive benefits
- Medical
- Dental
- Vision
- Life
- Short Term Disability
- Long Term Disability
- Paid Time Off
- Paid Holidays
- Paid Weather Days
- Reimbursement for certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
