Referral Clerk

Health Ministries Clinic•Newton, KS

1d•Onsite

About The Position

Health Ministries Clinic (HMC) is seeking a detail-oriented and dependable Referral Clerk to join their integrated care team in Newton, Kansas. This is a full-time position offering the opportunity to support patient care in a collaborative, mission-driven environment. As a key member of the administrative team at a Federally Qualified Health Center (FQHC), the Referral Clerk plays an important role in coordinating patient referrals to specialists and outside services. In this role, the clerk will work closely with providers, patients, and specialty offices to ensure referrals are processed accurately and patients receive the follow-up care they need. HMC is a mission-focused Community Health Center committed to serving all patients-regardless of ability to pay. Their three main service lines include Medical, Behavioral Health, and Dental, with extensive ancillary and assistive services that allow clinicians and support staff to provide comprehensive care.

Requirements

High school diploma or equivalent
Strong organizational and communication skills
Ability to manage multiple tasks and meet deadlines

Nice To Haves

Previous customer service experience
Experience in a clinical or healthcare office setting

Responsibilities

Receive, process, and manage referral requests for diagnostic testing, medical specialists, and outside providers
Schedule consultation appointments with specialty providers
Track referrals and follow up on those that are unscheduled, rejected, or require additional documentation
Contact insurance carriers to verify benefits and obtain pre-authorizations when required
Coordinate with clinical staff to ensure required documentation and orders are complete
Contact patients to inform them of referral details and scheduled specialist appointments
Communicate with specialty offices to coordinate patient care and scheduling
Follow up with nursing staff to confirm appointments, procedures, and authorizations
Maintain accurate referral documentation within the electronic health record (EHR)
Process and forward requests for patient medical history when required
Track imaging orders and follow up to confirm completion of procedures