Asst, Admin, Operations
gategroup•Schiller Park, IL
•Onsite
About The Position
We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for FAC, IFBL, data entry, and reporting processes. It also provides payroll relief management clerical support and interfaces with customers.
Requirements
- High School diploma or equivalent is required
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
- Working knowledge of operations
- Presentation skills
- Must have excellent written and verbal communication skills
Nice To Haves
- Associate's degree preferred
Responsibilities
- Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
- Helps drive unit-wide quality strategy programs and processes.
- Partners with operations and training functions to identify training needs and provide input on training approaches and content.
- Partners with operations to identify and use the 8D process to resolve flight attendant comments.
- Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
- Receives and responds to customers inquiries relating to flight attendant comments.
- Works directly with the customers during IFBL disputes and visits to the unit.
- Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
- Data entry of flight attendant comments.
- Other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
