Asst, Admin, Operations

gategroup•Schiller Park, IL

17h•Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for FAC, IFBL, data entry, and reporting processes. It also provides payroll relief management clerical support and interfaces with customers. We offer attractive opportunities to be part of this fast-paced and truly international working environment. gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

Requirements

High School diploma or equivalent is required
1 year of customer service experience in a manufacturing environment
1 year of data entry experience
Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
Working knowledge of operations
Presentation skills
Must have excellent written and verbal communication skills

Nice To Haves

Associate's degree preferred

Responsibilities

Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
Helps drive unit-wide quality strategy programs and processes.
Partners with operations and training functions to identify training needs and provide input on training approaches and content.
Partners with operations to identify and use the 8D process to resolve flight attendant comments.
Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
Receives and responds to customers inquiries relating to flight attendant comments.
Works directly with the customers during IFBL disputes and visits to the unit.
Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
Data entry of flight attendant comments.
Other duties as assigned by management.