Acumen Admin Assistant - ID

ACUMEN LLC•Boise, ID

7d•$19 - $0•Onsite

About The Position

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

Requirements

At least two years of experience in customer service.
High School diploma and some college courses, college degree preferred.
Must be able to effectively handle heavy volume of paperwork at one time.
Ability to communicate both orally and in writing in a professional manner.
Accuracy and the ability to handle responsibility with limited supervision.
High standard of integrity.
Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills.
Patience, perseverance, and follow through skills.
Ability to handle conflict and difficult customers.
Ability to prioritize and handle multiple demands successfully.
Must be able to plan for and meet multiple deadlines.
Ability to use all office equipment.
Knowledge of advanced computer skills to include Microsoft Word, Excel and Google Suite applications.
Ability to work with dual computer monitors and multiple applications.
Ability to work with people who have limited English proficiency and various disabilities.

Nice To Haves

College degree preferred.

Responsibilities

Processing incoming and outbound enrollment and other paperwork with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract.
Assisting the Executive Director with tasks related to enrollment, training and ongoing customer service for employers and employees.
Interacting with program employers and employees as directed by phone and electronically.
Training employers and employees on how to use a phone app and computer portal.
Scheduling appointments and managing a google calendar.
Receiving, sorting, scanning, uploading, and retrieving forms, correspondence and documents of confidential and time-sensitive nature.
Managing, distributing and tracking program specific materials as needed and/or requested.
Maintaining a specified filing system.
Working independently with limited supervision, communicating with Executive Director or designee when questions arise.
Using strategic thinking to complete multiple tasks.
Conducting thorough and accurate review of applicable paperwork.
Demonstrating a working knowledge of and abiding by contract, state and Medicaid specifications.
Identifying and sharing opportunities for process improvements and improved working conditions.
Willing to work other than typical work hours and days to meet high volume demands.
Performing other work related activities as assigned.
Supporting the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and acting accordingly.