Admin Assistant to On & Offboarding Manager (Volunteer/Remote)

Abuse Refuge Org•Westerville, OH

7d•Remote

About The Position

Provides administrative and operational support for volunteer onboarding, transitions, and offboarding processes. Serves as a primary point of contact for new and departing team members, ensuring a smooth and positive experience. Coordinates onboarding communications, orientation schedules, training assignments, and resource distribution. Tracks onboarding progress and completion of required training, documentation, and system access requests. Manages offboarding procedures, including exit communications, account deactivation requests, and documentation collection. Maintains accurate volunteer records, onboarding materials, process documentation, and status reports using organizational systems. Collaborates with department leaders to coordinate onboarding needs, role transitions, and staffing updates. Assists with the creation, review, and updating of onboarding guides, training materials, and process documentation. Uses Google Drive, Asana, Slack, and other organizational tools to manage workflows, records, and communications. Monitors onboarding and offboarding timelines to ensure tasks are completed accurately and on schedule. Identifies opportunities to improve onboarding and offboarding processes and enhance volunteer engagement and retention. Provides regular updates and reports to leadership regarding onboarding progress, volunteer transitions, and process metrics. Coordinates with other department leadership as requested. Performs other duties as assigned.

Requirements

Available to volunteer 10+ hours per week.
Strong organizational, administrative, and time management skills.
Excellent written and verbal communication skills.
Ability to manage confidential information with professionalism and discretion.
Proficient with Asana, Slack, Google Drive, and other collaboration and project management tools.
Detail-oriented with the ability to manage multiple projects, deadlines, and volunteer records simultaneously.
Strong interpersonal skills with the ability to build positive relationships across teams.
Ability to work independently and collaboratively in a remote team environment.
Must be based in the U.S., Canada, or neighboring countries within a time zone difference of no more than 3 hours.

Nice To Haves

Previous experience in onboarding, volunteer management, human resources, operations, administration, or related support roles preferred.
Experience coordinating training, orientation, or employee/volunteer lifecycle processes is a plus.
Bachelor’s degree in Human Resources, Business Administration, Communications, Organizational Leadership, or a related field preferred.
This role is best suited for individuals seeking a longer-term volunteer opportunity (12+ months preferred).

Responsibilities

Provides administrative and operational support for volunteer onboarding, transitions, and offboarding processes.
Serves as a primary point of contact for new and departing team members, ensuring a smooth and positive experience.
Coordinates onboarding communications, orientation schedules, training assignments, and resource distribution.
Tracks onboarding progress and completion of required training, documentation, and system access requests.
Manages offboarding procedures, including exit communications, account deactivation requests, and documentation collection.
Maintains accurate volunteer records, onboarding materials, process documentation, and status reports using organizational systems.
Collaborates with department leaders to coordinate onboarding needs, role transitions, and staffing updates.
Assists with the creation, review, and updating of onboarding guides, training materials, and process documentation.
Uses Google Drive, Asana, Slack, and other organizational tools to manage workflows, records, and communications.
Monitors onboarding and offboarding timelines to ensure tasks are completed accurately and on schedule.
Identifies opportunities to improve onboarding and offboarding processes and enhance volunteer engagement and retention.
Provides regular updates and reports to leadership regarding onboarding progress, volunteer transitions, and process metrics.
Coordinates with other department leadership as requested.
Performs other duties as assigned.