Admin Assistant IV - Taxpayer Liaison Office

Harris Central Appraisal District•Houston, TX

1d•Onsite

About The Position

This senior-level position performs highly diversified and advanced administrative, analytical, and coordination duties in support of the Taxpayer Liaison Officer (TLO), executive leadership, and the Board of Directors within a Texas Appraisal District. This role requires exceptional accuracy, professional judgment, and leadership capability. The incumbent serves as a subject-matter expert within the division, providing guidance, mentorship, and, when appropriate, supervision to staff across varying skill levels. The position regularly engages with internal departments, executive leadership, external stakeholders, and the public to ensure transparency, compliance, and the effective resolution of taxpayers’ concerns. The ability to interpret complex information, prepare executive-level reports, and communicate effectively is critical to success.

Requirements

High school diploma or equivalent required
10+ years of progressively responsible administrative or governmental experience
Advanced word processing, spreadsheet, and presentation software
Research methodologies and written communication appropriate for Board interface
Customer service and public interaction
Analytical thinking and problem-solving
Strong organizational and time management abilities
Advanced data entry and document management
Excellent written and verbal communication
Ability to manage multiple priorities in a high-volume environment
Applicants must demonstrate a strong and reliable attendance history with minimal unscheduled absences.

Nice To Haves

Associate degree or some college coursework in business administration, public administration, or related field preferred
Experience supporting executive leadership, boards, or regulatory environments preferred
Appraisal District operating, policies, procedures and practices
Texas property tax processes and regulatory framework

Responsibilities

Receive, screen, and direct phone calls, emails, and correspondence
Prepare, edit, and produce high-level documents, spreadsheets, presentations, and reports
Manage confidential files, including scanning, filing, and records retention in compliance with policies
Coordinate meetings, schedules, and departmental initiatives with internal and external stakeholders
Prepare and distribute agendas, minutes, and executive-level materials
Monitor office operations, including equipment maintenance and supply inventory
Process requisitions and maintain an adequate inventory of office supplies
Support special projects and strategic initiatives
Provide training, mentorship, and guidance to less experienced staff
Ensure daily operations align with established policies, procedures, and objectives
Serve property owners, the general public, and internal departments with professionalism, courtesy, and empathy
Manage incoming correspondence and inquiries directed to the Taxpayer Liaison Officer and Deputy Taxpayer Liaison Officer
Maintain comprehensive logs of complaints, inquiries, and resolutions to ensure full accountability and response tracking
Conduct detailed property and account research on behalf of executive leadership and the Board of Directors
Prepare and coordinate the Appraisal Review Board (ARB) member selection process, including application review, scheduling, and onboarding
Coordinate the administration of oaths of office and provide notary assistance for ARB members
Prepare monthly and ad hoc reports for the Board of Directors summarizing complaints, resolutions, and operational metrics
Maintain detailed documentation of all case resolutions, including processes and outcomes
Investigate and analyze account discrepancies and coordinate corrective actions
Manage and respond to submissions through the TLO Service Desk Portal
Respond to complaints with a high degree of professionalism and ensure timely resolution
Collaborate with internal departments, including legal and appraisal divisions, to resolve complex issues
Prioritize workload to ensure timely and effective resolution of all assigned matters
Ensure accurate and complete documentation of all work within the TLO tracking system