Admin Assistant, Customer Service Support
About The Position
iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets. iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees – and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s). We currently have an opening for Administrative Assistant – Customer Support in our Sentran location, located in Salem, Oregon. This position provides administrative and coordination support to Customer Service, Sales, and Operations by managing order documentation, customer portals, and post‑order processing activities. The ideal candidate is detail‑oriented, organized, and comfortable working with customer data, order documentation, and internal systems. This role supports customer‑facing operations through administrative coordination, order review, documentation management, and system updates. The position does not own customer relationships or pricing decisions but ensures accuracy, completeness, and process adherence.
Requirements
- High school diploma or equivalent required.
- Administrative or office support experience preferred.
- Strong attention to detail and organizational skills.
- Ability to work with ERP systems, customer portals, and document management tools.
- Proficiency with Microsoft Word and Excel.
- Strong communication skills and ability to work cross‑functionally.
Responsibilities
- Review customer orders for completeness and accuracy prior to release to Purchasing or Operations.
- Assist with managing and maintaining customer portals, uploads, and documentation requirements.
- File and archive completed orders and related documentation after fulfillment.
- Support Customer Service with order entry verification, confirmations, and record maintenance.
- Assist with internal tracking of customer orders and documentation status.
- Provide backup support for shipping documentation and coordination as needed. This may include acting as the backup shipper / receiver when needed.
- Maintain organized digital and physical filing systems.
- Communicate order-related questions or discrepancies to appropriate teams.
- Perform other administrative duties as assigned.
Benefits
- Excellent earning potential with qualifying annual bonuses
- Health, Dental, and Vision Benefits
- Elective Flexible Spending and Dependent Care Accounts
- Company paid and elective buy-up Life & AD&D Insurance
- Company paid Short-Term Disability and Elective Long-Term Disability
- Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
- 401(k) Retirement Savings Plan with qualifying Company match
- Company paid mental health and Employee Assistance Program (EAP)
- Paid Holidays and generous paid time off (PTO)
- Employee Discount Program (LifeMart via ADP)
- Tuition Reimbursement for qualifying degrees and certification programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
