ACC - Admin Assistant (Customer Service Rep)

Horry County • Conway, SC

7d • Onsite

About The Position

Under general supervision, performs customer service, administrative & clerical support for the Animal Care Center day-to-day operations. Assists Medical Supervisor, shelter technicians and veterinarian; assists kennel attendants and surgery technicians with animal paperwork; processes all animals coming into and out of the facility; receives inquiries and assists the public with processing animals for spay/neuter appointments, vaccine appointments, and general inquiries regarding public services offered; receives all inquiries via email and phone; reconciles financial reports daily. A fast-paced environment that requires efficiency and the customer service representative to rotate monthly to different stations onsite.

Requirements

• High School Diploma or GED and one year of customer service experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Must be computer literate, have experience with Microsoft office programs (Word, Excel, Outlook, Publisher)
• Must possess a valid driver’s license, have reliable transportation and be able to pass the required pre-employment physical and background check.
• Must be able to work weekends and able to lift 40 pounds.
• Must be able to work in a fast-paced environment

Nice To Haves

• PetPoint Animal Management Software
• Clinic HQ
• E-Bill Express

Responsibilities

• Functions as initial contact with shelter & clinic customers both in person, via email and by phone.
• Prepares lobby for opening at designated time.
• Answers voice messages, emails and telephone; provides accurate information to callers and/or forwards calls to appropriate staff person.
• Prepares paperwork, creates kennel and adoption cards, takes intake and adoption pictures and enters required information into the computer for the animals brought to shelter daily.
• Reviews intake tickets, enters required information into computer and makes contact with microchip vendor to acquire necessary animal owner/shelter/clinic information in attempts to assist in locating animal owner.
• Collects money following shelter procedures for services rendered, donations, adoptions, fines, etc. by Animal Care Center while maintaining a daily transaction report for money tracking and auditing.
• Prepares deposit and money transaction report for Supervisor daily.
• Prepares pre-surgical paperwork, schedules community cat and spay/neuter & vaccine appointments, surgical take home packets, foster vaccination appointments and enters required information into the computer for the animals in house and public animals.
• Prepares all public medical records for entry.
• Assists shelter technician with holding dogs and/or cats for routine clinic appointments.
• Operates and oversees the maintenance of a variety of office equipment.
• Evaluates the efficiency of and makes recommendations for changes in department policies and procedures.
• Assists co-workers in any areas necessary.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED