Customer Service Admin

DriveTime • Mesa, AZ

7d • Onsite

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. In short, as the Customer Service Specialist, you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions and overall customer resolutions.

Requirements

• High School or GED required
• 2+ years of work experience, including a background in customer service/customer care and dispute resolution.

Responsibilities

• Addressing all customer-facing service situations from all areas of Bridgecrest.
• Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
• Performing tasks independently with minimal instruction and supervision.
• Answering internal and external emails and calls providing status updates and information regarding escalated issues.
• Effectively managing customer conflict while under pressure.
• Answering non-routine questions that require deviation from standardized procedures.
• Demonstrating patience, empathy and respect during potentially escalating customer interactions.
• Interacting and communicating with management across all lines of the business regarding customer concerns.
• Assuring the highest level of customer satisfaction.

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Paid time off (for all full-time roles) includes wellness days, holidays, and YOU time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED