AOS III- IT Department- Piedmont Geriatric Hospital

Virginia Information Technologies Agency•Nottoway, VA

1d•Onsite

About The Position

This position serves as the primary Administrative Office Specialist supporting the Director of IT and Security Systems within a shared services environment across PGH and VCBR. The role provides operational, administrative, and service management support aligned with Virginia Information Technologies Agency (VITA) standards, DBHDS policies, and ITIL-based service delivery frameworks. The position plays a critical role in supporting IT service coordination, work order governance, vendor coordination, financial tracking, reporting, and customer engagement. This position also supports compliance with Commonwealth security, audit, and documentation requirements. This role requires a high level of independence, discretion with confidential information, and the ability to operate in a fast-paced healthcare IT environment supporting clinical and security systems. This position maintains and monitors the KSE (Keystone Edge) ticketing system with basic quality assessment with regards to work orders and will work very closely with VITA. This position will serve as the AOS coordinator for both departments. Provides administrative coordination for managing small facility wide projects under supervision.

Requirements

Strong proficiency in Microsoft 365 (Excel, Teams, SharePoint, Outlook)
Clerical/Secretarial experience required.
Experience with work order/ticketing systems
Experience with data tracking and reporting
Basic networking concepts
Ability to manage multiple priorities in a fast-paced healthcare setting
Strong written and verbal communication skills
Ability to interpret policies and procedures and apply them operationally

Nice To Haves

Knowledge of IT Service Management (ITIL concepts) preferred
Experience working with VITA or government IT environments preferred
Associate degree or higher in Information Technology, Business Administration, or Public Administration
Experience with Power Platform (Power Automate, Power Apps, Power BI)
Experience with IT financial tracking and budgeting
Experience in Healthcare IT environments
Experience with Information security principles (HIPAA awareness preferred)

Responsibilities

Serves as the primary Administrative Office Specialist supporting the Director of IT and Security Systems.
Provides operational, administrative, and service management support aligned with VITA standards, DBHDS policies, and ITIL-based service delivery frameworks.
Supports IT service coordination, work order governance, vendor coordination, financial tracking, reporting, and customer engagement.
Supports compliance with Commonwealth security, audit, and documentation requirements.
Maintains and monitors the KSE (Keystone Edge) ticketing system with basic quality assessment regarding work orders.
Works closely with VITA.
Serves as the AOS coordinator for both departments.
Provides administrative coordination for managing small facility-wide projects under supervision.