ADM - PAIN CLINIC

Sparrow•Lansing, MI

2d•Hybrid

About The Position

In collaboration with the Pain Management Director, the role leads assigned Pain Management Centers under the Sparrow and University of Michigan umbrella, including related entities. The position is hybrid when appropriate, with discretion to determine when in-person presence is essential at assigned sites. It supports initiatives for team member engagement, physician alignment, and patient satisfaction, and promotes safe, high-quality care consistent with evidence-based practice, insurance guidelines, and accreditation standards. The role supports shared decision making among leadership, team members, physicians, and stakeholders, manages assigned unit resources, and monitors and improves nursing-sensitive indicators, core measures, and other outcomes. The role oversees staffing, recruitment, selection, retention, scheduling, payroll, budgets, supplies, equipment, quality improvement, regulatory compliance, team development, performance management, policies and procedures, service promotion, and workplace safety across assigned areas. It collaborates with clinical, operational, human resources, marketing, facilities, infection prevention, radiation safety, engineering, risk management, occupational health, and EPIC teams.

Requirements

Basic Life Support (BLS).
Applicable State of Michigan license as an RN, OT, or PT.
Minimum of two years of current clinical experience appropriate to the specialty.
Clinical knowledge and critical-thinking skills necessary to manage a nursing unit.
Graduate from a nursing program, or a bachelor's degree in occupational therapy, or a master's degree in physical therapy.
Interpersonal skills for effective communication.
Computer literacy.
Accountability for professional development and maintenance of competencies.
Excellent attendance.

Nice To Haves

Professional certification appropriate to practice is preferred.

Responsibilities

Lead assigned Pain Management Centers and related entities within the role's level of authority.
Promote shared decision making by delegating clear responsibilities and authority, holding team members accountable, and completing performance evaluations and action plans.
Manage department staffing, including recruitment, selection, retention, staffing schedules, daily call-ins and adjustments, and payroll.
Work with Human Resources to update job descriptions, job postings, and recruitment marketing strategies as needed.
Ensure compliance with hospital, state, federal, and accreditation regulations for patient care and the physical environment.
Communicate the department's vision, mission, and values and oversee quality improvement projects using evidence-based practices.
Monitor and maintain accountability for the assigned area's budget; promote service growth through appropriate staffing, equipment, and marketing.
Work with supply chain to ensure supplies and equipment are high quality, appropriate, and cost-effective.
Monitor outcomes including nursing-sensitive indicators, core measures, patient satisfaction, and team member satisfaction.
Develop, implement, and evaluate continuous performance-improvement action plans in collaboration with team members.
Collaborate with the EPIC team to support timely, accurate documentation in accordance with department, state, insurance, and accreditation guidelines.
Collaborate with facilities, infection prevention, radiation safety, and engineering to provide a safe environment for patients, families, and team members.
Support a respectful learning environment and monitor completion of education and accreditation requirements, including BLS, ACLS, ECG competency, and flu vaccination.
Maintain knowledge of accreditation standards, insurance guidelines, and documentation requirements to support appropriate coding and payment for services.
Oversee team member orientation, education, credentialing, and continuing professional development; maintain documentation required by accreditation bodies.
Monitor team member performance and provide coaching, recognition, counseling, and improvement opportunities; complete performance, action-plan, and disciplinary documentation.
Collaborate with Human Resources partners as appropriate and maintain professional relationships with healthcare team members, physicians, advanced practice providers, patients, and families.
Manage policies and procedures in assigned areas and ensure the Policy Procedure Manager accurately reflects department processes and applicable requirements.
Collaborate with Marketing to promote services to internal and external physicians and oversee updates to media and print materials for accuracy.
Manage the Say Something application when forms are submitted; collaborate with risk management and occupational health to resolve issues or manage injuries.
Provide caregiver education on safety trends and manage efforts to promote workplace safety.