ADC(Attended Donation Center) & Reuse Supervisor

Rescue Mission • Liverpool, NY

22h

About The Position

At the Rescue Mission, every donated item carries a story — and every story helps change a life. Our Social Enterprise team transforms community generosity into food, shelter, clothing, and hope for those who need it most. If you're energized by purpose, passionate about people, and excited to lead meaningful work in your community, you might be the perfect fit for our next ADC & Reuse Supervisor. Are you at your best when you’re out in the field, coaching teams, solving problems, and making things run smoothly? Does the idea of leading multiple Attended Donation Centers (ADCs) and shaping community-based reuse initiatives inspire you? As our ADC & Reuse Supervisor, you will be the driving force behind: Safe, efficient, mission-aligned ADC operations Staff development and team culture Exceptional donor experiences Community partnerships that make a difference Events that promote repair, reuse, and sustainability This hands-on leadership role is ideal for someone who loves variety, values people, and thrives in a dynamic environment where every day brings something new.

Requirements

• 2+ years of supervisory experience (operations, logistics, warehouse, customer service—any fast-moving environment)
• Experience managing and coaching frontline staff
• Confidence using Microsoft Office; comfort with tracking tools is a plus
• A valid NYS driver’s license and clean driving record
• The ability to perform duties with or without reasonable accommodation
• Passion for mission-driven work and community impact
• Ability to lift 50 pounds unassisted
• Ability to walk, stand, climb, stoop, kneel, and complete daily physical tasks
• Comfort working both indoors and outdoors in varied conditions (heat, cold, drafts, fumes)
• Ability to read documents, communicate clearly, and use office/operational equipment

Nice To Haves

• Natural leadership and team motivation
• Excellent communication and customer service
• Ability to build trust with donors, staff, and community partners
• Comfort navigating shifting priorities
• Strong attention to detail
• Adaptability, professionalism, and a heart for service

Responsibilities

• Lead, coach, schedule, and develop ADC Attendants across multiple sites
• Conduct regular on‑site visits to ensure safety, cleanliness, and strong community relationships
• Support donors and resolve inquiries, including accidentally donated items
• Coordinate large-scale donation pickups for colleges, churches, and other partners
• Host and oversee quarterly reuse and repair events
• Track and analyze operational performance using reports and dashboards
• Welcome and onboard volunteers using Volunteer Hub
• Collaborate with leadership to improve processes and support organizational goals
• Show up reliably — your presence makes all the difference
• Pitch in where needed — you’re a team player through and through

Benefits

• Every day, your leadership will directly support programs that provide hope, dignity, and life-changing opportunities.
• Your work will matter — deeply, visibly, and powerfully.
• If you believe in the power of people, community, and compassion, we’d love to meet you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed