Reuse Shop Supervisor

Bristol Waste Company • Bristol, RI

2d • Onsite

About The Position

We now have an exciting opportunity to join the reuse team and supervise one of our shops. Our reuse team operate three reuse shops at our HRRCs, diverting items from waste through donations from the public, after a checking process of the items we put them back into use.
Reuse aims to create a welcoming space that gives people easy, affordable ways to address the climate, ecological and cost of living crises. The post holder will be part of this innovative work, which allows BWC to promote reuse to a new, wider audience, and help support the shift to a circular economy.
As the Reuse Shop Supervisor, you will be responsible for running all aspects of one of our exciting stores. You will be responsible for maximising diversion and sales, managing volunteers, providing excellent customer service and creating an inspiring, engaging and informative shopping experience. In addition, you will be engaged with promoting the waste hierarchy, reuse in general and the wider work of BWC, as well as social value activities.
You will report to the Reuse Growth Manager and work as part of the wider Reuse Team, staying connected through regular communication and shared best practice with colleagues at other reuse locations.

Requirements

• Strong customer service skills
• Effective management and delegation skills
• Ability to work independently and use initiative
• Capability and willingness to carry out physical work
• Strong organisational and time‑management skills
• Good communication skills (verbal and written)
• Experience with visual merchandising or creating shop displays
• Confident using IT systems, including Microsoft Word and Excel
• Awareness of Health & Safety requirements and ability to promote safe working
• Interest in reuse, resource management or the circular economy
• Experience managing a team
• Ability to work in a fast‑paced, dynamic environment
• Experience managing volunteers
• Confidence using POS or stock management systems
• Willingness to undergo a basic DBS check (fully funded by us)
• Full UK driving licence (Desirable)

Nice To Haves

• Experience working in a retail environment

Responsibilities

• Oversee daily donations, shop activities, liaising with site teams as needed. Ensure the shop opens on time and remains well organised.
• Create engaging and creative merchandising displays
• Maintain stock control, ensure equipment is secure and record any losses
• Manage donated item processing, including checking, testing (where applicable), pricing and presenting items for sale
• Implement and monitor stock rotation, ensuring timely updates and replenishment
• Identify high value donations and manage them in line with agreed processes
• Oversee back‑room operations, including storage, transfers of stock between sites, and appropriate disposal where required
• Operate the pricing strategy and process payments
• Manage gifting to Voluntary, Community and Social Enterprises
• Recruit, train and supervise volunteers and plan/coordinate rotas.

Benefits

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees