Shop Supervisor

Altorfer CAT • Bartonville, IL

1d

About The Position

Power the data centers, hospitals, and other mission‑critical facilities that can’t afford downtime. As a Shop Supervisor, you’ll lead the frontline team responsible for assembling the generator packages and support equipment that keep customers online when it matters most.
In this role, you’ll balance people leadership, safety, and execution—coordinating daily shop operations, aligning schedules to customer commitments, and ensuring equipment, tooling, and fleet assets are ready to perform. You’ll be the connective tissue between technicians, operations leadership, and customers: removing obstacles, enforcing standards, and building a culture of safety, accountability and continuous improvement within a union environment.
From guiding technicians through complex repairs to maintaining a safe, organized, and productive shop floor, you’ll make a meaningul impact every day—working alongside a skilled union workforce, experienced leaders, and trusted suppliers to deliver reliable power solutions.

Requirements

• Prior engine, generator, load bank, and service repair/maintenance experience required.
• Demonstrated knowledge of workplace safety requirements, policies, and protocols, with the ability to reinforce safe work practices.
• Strong interpersonal skills with the ability to communicate clearly, influence others positively, and build alignment to achieve long‑term operational goals.
• Ability to produce professional business communications, including written correspondence via email and teams.
• Excellent verbal and written communication skills, with a strong emphasis on customer service and teamwork.
• Proven ability to work effectively in a fast‑paced, deadline‑driven environment.
• Computer‑literate with working knowledge of Microsoft Office applications, including Excel, Word, Outlook, and related PC‑based tools.
• High School Diploma or equivalent required; technical or trade education a plus.
• Valid driver’s license with a clean driving record required:
• No more than two (2) minor violations in the past three (3) years
• No major violations in the past five (5) years
• Motor Vehicle Record (MVR) review required for final candidate selection

Nice To Haves

• Experience with DBS, SIS, ET, and Service Link systems preferred.

Responsibilities

• Provide strong leadership to ensure safe, efficient, and productive shop operations while maintaining a high level of customer satisfaction.
• Plan and manage the effective use of shop space, equipment, and resources to support production and service activities.
• Coordinate overall shop schedules and priorities to align with customer needs, project timelines, and business objectives.
• Directly supervise and manage shop personnel, including workload distribution and daily execution.
• Act as a primary point of contact to support customers and technicians, helping define scope of work and ensuring expectations are clearly understood and met.
• Foster a positive, accountable work environment through effective communication, coaching, and workforce development.
• Lead new hire orientation and onboarding for technicians.
• Oversee technician productivity, performance, and behavior, including conducting annual reviews, administering corrective action when necessary, and reinforcing safety standards.
• Champion safety culture through training, compliance, and continuous improvement initiatives.
• Lead the technical and professional development of shop technicians.
• Recommend tool repairs, replacements, and new tooling investments to improve safety, quality, and efficiency.
• Ensure shop assets are properly maintained, compliant, and available to support operational demands.
• Perform other duties as assigned by management.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED