Supervisor Shop

Lakeshore Recycling Systems • North Liberty, IA

7d

About The Position

The Shop Supervisor is responsible for overseeing, planning, directing, and
supervising the maintenance and repair operations of a single shop or
facilities.

Reports to:

Shop Manager

Essential Job Duties:

Supports the Shop Manager with any and all assigned activities; acts as a
leader and may help train individuals in the shop and / or makes performance
or disciplinary recommendations to the manager
May support reporting or other documentation assigned by the manager
Coordinates the Service Office operations and workflow of vehicles and
equipment in and out of the repair facility. Serves as the contact person for
departments with vehicle or equipment needs including repair status inquiries
and towing needs.
Coordinates shop workflow. Collects detailed information from operation
departments regarding service inquires or requests, problems, or maintenance
requests
Processes work orders into the computer system and assigns to appropriate
shop floor personnel.
Opens and monitors the fuel island operation to include fuel deliveries, test
tank tickets, inventory levels, dispenser operations, and fuel tank status.
Coordinates the daily use of bulk fuel cards with user departments.
Performs other duties as assigned

Scope of Responsibility:

The Shop Supervisor provides day-to-day oversight of maintenance operations
within a single shop or facility, ensuring efficient workflow, accurate
documentation, and timely service of vehicles and equipment. This role supports
the Shop Manager by coordinating service office activities, assigning work
orders, monitoring fuel island operations, and serving as a primary point of
contact between shop staff and operational departments. The Shop Supervisor may
provide functional leadership, training support, and performance feedback to
shop personnel, with decisions directly impacting shop productivity, equipment
availability, safety compliance, and service quality.

This job description is designed to provide a general overview of the
responsibilities and qualifications required for the position. It is not
intended to be an exhaustive list of all duties or qualifications.

Requirements

• Automotive Service – Knowledge of technical and administrative operations of a vehicle and equipment Service Office to include general automotive and equipment knowledge, maintenance programs and related technologies.
• Customer Service — Considerable knowledge of principles and processes for providing customer service.
• Safety - Thorough knowledge of occupational hazards, safety precautions, and safety regulations related to service island operations to include basic fire suppression and spill containment materials and equipment.
• Judgment and Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet, fleet management and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
• Communication – Ability to communicate ideas effectively, including the deciphering customer vehicle needs and accurately scripting onto a work order; ability to listen and understand directions, information and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy.
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.
• Requires a high school diploma
• Minimum 7 years’ experience in automotive service or a related field, or an equivalent combination of education and experience.

Responsibilities

• Supports the Shop Manager with any and all assigned activities
• Coordinates the Service Office operations and workflow of vehicles and equipment in and out of the repair facility
• Coordinates shop workflow
• Processes work orders into the computer system and assigns to appropriate shop floor personnel
• Opens and monitors the fuel island operation
• Coordinates the daily use of bulk fuel cards with user departments
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees