ADA Eligibility Manager
About The Position
RydeTrans is seeking an experienced and highly motivated ADA Eligibility Manager to lead the administration of our ADA paratransit eligibility program. This role is critical to ensuring full compliance with the Americans with Disabilities Act and applicable Federal Transit Administration regulations (49 CFR Part 37), as well as meeting all requirements under public transit agency contracts. The ADA Eligibility Manager will ensure fair, consistent, and timely eligibility determinations while maintaining a strong focus on customer service, regulatory compliance, and audit readiness. This position plays a key role in contract performance, agency coordination, and service quality. This position is contingent upon Rydetrans being awarded the associated contract/project.
Requirements
- Bachelor’s degree in Public Administration, Social Services, Transportation, or related field preferred or… 3–5 years of experience in ADA paratransit, eligibility determination, or human services
- Minimum 5 years supervisory experience
- Strong working knowledge of ADA regulations (49 CFR Part 37)
- Experience with paratransit software systems (e.g., Trapeze, Ecolane, Spare)
- Strong communication, analytical, and documentation skills
Nice To Haves
- Experience working under public transit agency contracts
- Knowledge of functional assessment methodologies and conditional eligibility practices
- Experience supporting Federal Transit Administration triennial audits
- Bilingual (Spanish/English) highly desirable
Responsibilities
- Administer ADA eligibility determinations in accordance with federal regulations (49 CFR §37.123–37.125) and client contract requirements
- Ensure compliance with all ADA eligibility categories: Conditional, unconditional, temporary, and visitor eligibility
- Maintain audit-ready files and documentation for agency oversight and triennial reviews
- Serve as subject matter expert on ADA eligibility policies and regulatory interpretation
- Ensure adherence to the 21-day determination requirement
- Supervise eligibility specialists, interviewers, and administrative staff
- Develop and deliver training on: ADA regulations, Functional assessment practices, Customer sensitivity and communication
- Conduct performance evaluations and implement continuous improvement plans
- Manage Travel Training Program
- Oversee intake, review, and processing of eligibility applications
- Ensure appropriate use of in-person, phone, and functional assessments
- Maintain consistency and defensibility in eligibility determinations
- Implement quality assurance measures to ensure accuracy and compliance
- Manage the ADA appeals process in compliance with federal and contract requirements
- Coordinate independent appeal hearings and ensure timely resolutions
- Ensure all applicant communications are clear, accessible, and respectful
- Partner with call center and customer service teams to resolve eligibility-related concerns
- Utilize eligibility and scheduling software systems to track applications and determinations
- Monitor and report on key performance indicators, including: Application processing timelines, Eligibility outcomes, Appeals and overturn rates
- Prepare reports for internal leadership and contracting agencies
- Ensure data integrity and alignment with scheduling systems
- Collaborate with operations and scheduling teams to ensure eligibility outcomes align with service delivery
- Support system integration between eligibility and scheduling platforms (e.g., Trapeze, Ecolane, Spare)
- Coordinate with Human Resources and Training teams on ADA-related compliance and staff development
Benefits
- Health, dental, and vision benefits
- Retirement plan (401k or equivalent)
- Paid time off and holidays
- Professional development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
