ADA Accommodation Coordinator

Sedgwick•Orlando, FL

About The Position

The ADA Accommodation Coordinator processes claims and determines accommodation options according to written guidelines and procedures under the ADA, state requirements, and/or client requirements. The role makes timely referrals for appropriate disability and federal or state leave-of-absence eligibility reviews and ensures claims continue to be processed. The coordinator informs claimants about required documentation, submission time frames, and claim status; reviews medical information; makes determinations on non-complex claims or recommends denials to a team lead; and processes claims in compliance with applicable duration-control guidelines, regulations, and client-specific provisions. The role conducts initial employee interviews, uses clinical and vocational resources in case assessments, refers cases to a team lead when appropriate, and maintains professional client relationships. It also supports organizational quality programs and performs other duties as assigned.

Requirements

High school diploma or GED.
Two years of related experience or an equivalent combination of education and experience.
Excellent oral and written communication skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Nice To Haves

One year of benefits or claims management experience preferred.

Responsibilities

Inform claimants of required documentation, time frames, and claim status by phone, written correspondence, and/or claims system.
Review medical information to determine whether claimants meet applicable ADA, state, and/or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend claim denials to a team lead based on applicable requirements.
Process ADA claims in accordance with duration-control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for disability or federal/state leave-of-absence eligibility reviews when applicable.
Conduct initial employee interviews in accordance with process guidelines.
Use appropriate clinical and vocational resources in case assessments, including duration guidelines, in-house clinicians, and ADA job accommodation specialists.
Refer cases to a team lead as appropriate.
Maintain professional client relationships.
Perform other duties as assigned.
Support the organization's quality program(s).